Smartsheet

What differentiates Smartsheet from other similar products?

The enterprise platform for dynamic work is called Smartsheet. Smartsheet, a market-leading cloud-based platform for management, enables teams and organizations to dynamically plan, carry out, and report on work at scale, leading to more effective workflows, creative solutions, and superior business results.

What is your favorite aspect of this product?

Our project management team manages the project plans for all of our clients using Smartsheet. Anyone who is familiar with MS Excel or any other similar database tools will immediately feel at home with Smartsheet's user-friendly interface. With this design, new users may quickly get started without the need for lessons.

What do you dislike most about this product?

I find it annoying how simple it is to undermine some solutions but not all. There are also other ways a wonderful solution can fail if safety guards are not built in from the constructor or they make a few little mistakes, even though they recently corrected an area that breaks across reports.

What recommendations would you give to someone considering this product?

In contrast to the automated process and pre-created automated emails, Smartsheet provides us with a ticketing application that enables us to generate and submit tickets. In our company, smart sheets are utilized on several levels. Begins with the option to create and submit tickets for new vendors and customers, and each ticket can include the ability to add and attach pertinent documents.

What differentiates Smartsheet from other similar products?

Our consulting company uses Smartsheet for continuous monitoring of the projects we work on, through this our employees manage all the information and ideas of the projects, creating work tables remotely and making the most of all the options that the platform allows. Its spreadsheet interface greatly facilitates the work in the company and allows to manage data in an orderly manner.

What is your favorite aspect of this product?

The Gantt chart view greatly facilitates the way we manage projects and shape our ideas so that we can meet the needs of our customers in the agreed time frame. Team collaboration tools are designated under permissions so that not everyone can see the progress and only authorized people can see it. Data security is perfectly safeguarded in Smartsheet.

What do you dislike most about this product?

Customer support leaves much to be desired, very late response times and minimal efficiency in resolving problems, even simple ones. Visibility and user experience can be affected by different factors in the overall usability. It could have folders of attached files and not long lists that a priori can make us lose a lot of time when looking for anything we need instantly in them.

What recommendations would you give to someone considering this product?

It is recommended to use Smartsheet in its paid version as it works much better with much more advanced tools to carry out the projects in question. The cost is perhaps a bit high, but it depends on each organization and the use they will give to the tool. Customer service has a lot of room for improvement in both usage options. If your team is familiar with the Excel format, this can be an excellent option.

What differentiates Smartsheet from other similar products?

An online work execution platform, it enables organizations of all sizes to plan, track, automate and report on work. More than 80,000+ brands rely on Smartsheet for project and work management because it has an easy-to-use interface, real-time dashboards and Gantt charts, and work automation features.

What is your favorite aspect of this product?

What I like most about the application is the ease of assigning each member of my team the corresponding project development tasks. You can use it to generate your workflow as well as budget control. It is an application that shows the tasks to prioritize, and gives us in a very visual way the progress of each of my projects. It is simple to use, easy to learn and to implement. Excellent for managing several projects on the same platform, it gives you the possibility for people outside the organization to update the reports and you can schedule personal notifications or for third parties.

What do you dislike most about this product?

The price that is by subscription, or sometimes becomes a little slow, it is difficult to use. That is unfortunate because the subject is quite complex. It would be helpful if videos were available on the home page to help new employees get started with Smartsheet.

What recommendations would you give to someone considering this product?

In Smartsheet, I enjoy being able to collaborate on a single document without having to keep track of many versions of the same file. It is also more secure than sending an internal copy to an external party because doing so would require backing up the document to our server, which puts us at risk for security breaches. Smartsheet offers so many useful features that it acts as a virtual cheat sheet for me, eliminating the need to enter calculations manually; the automations are my favorite feature of this software. And, of course, generating documents is another great feature.