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Smartsheet Logo Award Winner Product Badge
Smartsheet

Smartsheet

Composite Score
9.1 /10
CX Score
9.3 /10
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Smartsheet
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Portfolio Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
2% Neutral
97% Positive

Pros

  • Saves Time
  • Helps Innovate
  • Efficient Service
  • Performance Enhancing

Feature Ratings

Average 87

Generative AI templates

88

Portfolio Governance

75

Project Prioritization

75

Vendor Capability Ratings

Average 85

Ease of Implementation

88

Quality of Features

87

Business Value Created

87

Breadth of Features

86

Ease of Customization

86

Ease of IT Administration

85

Ease of Data Integration

85

Usability and Intuitiveness

84

Product Strategy and Rate of Improvement

83

Availability and Quality of Training

81

Smartsheet Reviews

Jamie H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Smartsheet helps project managers get more done

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

We started using SmartSheet to help our engineer with project planning and product ordering. The success of this implementation led us to implement it in other parts of the company. It has greatly improved our capability to monitor tasks and allocate resources.

What is your favorite aspect of this product?

Smartsheet's primary features include project planning and tracking, automation, and reporting, and its user interface is extremely adaptable and graphic. Smartsheet's project management capabilities are robust, enabling teams to accomplish a broad variety of tasks and getting rid of mundane routines.

What do you dislike most about this product?

I wish it could keep table-based drop-down menus updated automatically. Smartsheet does not do automatic backups, and data entry on forms has various restrictions.

What recommendations would you give to someone considering this product?

As the most cutting-edge platform for cross-departmental cooperation, Smarsheet has revolutionized the way businesses operate. Teams may handle a wide variety of tasks and still keep the firm running smoothly. Smartsheet's Gantt charts, file-sharing, and automation capabilities let teams move projects along efficiently and hold individuals responsible for their contributions.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

Claire A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

We use Smartsheets to manage workflow

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheets is used company-wide for safe file sharing and workflow management. Everyone is immediately brought up to speed, and we are able to track who made what modifications, when they were done, and provide supporting evidence in the form of documents.

What is your favorite aspect of this product?

If you need to exchange sensitive information often across offices, this is a far more efficient alternative than sending encrypted emails. This is an excellent method for submitting requests and keeping track of approvals from several layers of management.

What do you dislike most about this product?

When a system is already in place, making adjustments or updates might be difficult because of the need to modify every occurrence of that adjustment or update. With 20 centers, we frequently need to make a dozen or more copies of every change.

What recommendations would you give to someone considering this product?

It makes sense to be able to communicate with others who are using the same application. When dashboards are set up, all the information that is regularly accessed may be easily accessed. The ability to have numerous tabs open in Smartsheet at once is quite useful. However, this isn't an option in every software.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

Rachel M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Smartsheet is useful for online projects

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Since Smartsheet may be utilized by groups of varying sizes, it stands to reason that it can be put to use in virtually any setting where collaborative effort is required. Some forms of monitoring, such as those used in the treasury or for scheduling business processes, are incompatible with it. Perfect for use in agile project management.

What is your favorite aspect of this product?

Each member of the project team is able to exhibit his or her ideas and résumé in an orderly fashion thanks to the portfolios that we have created for ourselves using Smartsheet. Provides a large variety of premade dashboard examples. Covers some of the marketing costs that would otherwise fall on third-party marketing firms by extending their services to projects.

What do you dislike most about this product?

After a system has been implemented, it might be difficult to make adjustments or adjustments because of the need to update all instances of the modification. There are certain glaringly important features missing when it comes to managing business processes, such as a mapping system that links directly to the processes themselves.

What recommendations would you give to someone considering this product?

To ensure the highest quality of work, we are grateful that the Smartsheet platform provides us with so many tools that support the direct extension of team collaboration, allowing us to devote our attention solely to the development of reviews and interaction sessions to address each other's projects.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Efficient Service

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