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Smartsheet Logo Award Winner Product Badge
Smartsheet

Smartsheet

Composite Score
9.1 /10
CX Score
9.3 /10
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Smartsheet
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Portfolio Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
2% Neutral
97% Positive

Pros

  • Saves Time
  • Helps Innovate
  • Efficient Service
  • Performance Enhancing

Feature Ratings

Average 87

Generative AI templates

88

Portfolio Governance

75

Project Prioritization

75

Vendor Capability Ratings

Average 85

Ease of Implementation

88

Quality of Features

87

Business Value Created

87

Breadth of Features

86

Ease of Customization

86

Ease of IT Administration

85

Ease of Data Integration

85

Usability and Intuitiveness

84

Product Strategy and Rate of Improvement

83

Availability and Quality of Training

81

Smartsheet Reviews

Mantin L.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

"Great and Flexible"

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

the program is not easy, it is a bit complicated, instead there are programs that are much easier to learn.

What is your favorite aspect of this product?

There is no limit to what I can do with the platform, and the yearly subscription is really reasonable. As a user, I often utilize the current user option to combine sheets into reports.

What do you dislike most about this product?

An extensive learning curve is involved. Despite the fact that smartsheet seems to be a glorified version of Excel, many of its capabilities are either unavailable or difficult to find. My time with new users has been significantly impacted by the steep learning curve.

What recommendations would you give to someone considering this product?

Although I'm a huge fan of spreadsheets, other people may find them too complicated. You may tailor Smartsheet to fit your team's unique demands if you have a committed person in charge of the process design. For some individuals, learning how to utilize Smartsheet's many capabilities might be a challenge at first, but the company provides tutorials and other tools.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Kate B.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

"Great for managing projects and tasks."

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

it's easy to use that's one of the differences.

What is your favorite aspect of this product?

I'm a big fan of how simple it is to have a project plan up and running in a matter of minutes, and how rapidly I can make changes to it. Jira's integration and synchronization have been really beneficial to me. As a tool for knowledge workers, Smartsheet facilitates the implementation of activities that need close coordination across many groups and individuals.

What do you dislike most about this product?

For now, it seems that the smartsheet software is still a work in progress and does not enable many ideas to be implemented. As an example, a Gantt chart needs an end date that isn't based on computations or other variables. Improved reporting and customer-facing tools that may be shown at executive levels, as well as the ability to prioritize things that come from Jira; currently, no sorting using built-in components is feasible.

What recommendations would you give to someone considering this product?

In terms of project management tool integration and deployment, Smartsheet stands head and miles above the other alternatives our company has evaluated. You should take advantage of the free training sessions offered by Smartsheet before using the software in your workplace.

Pros

  • Helps Innovate
  • Trustworthy
  • Unique Features
  • Efficient Service

Bill R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Best tool for project management.

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

It is easy to use. Good customer support. Integrates with other platforms.

What is your favorite aspect of this product?

We are able to create detailed project schedules. It has a Gantt view. File sharing. Timeline tracking. Project reporting. Task management. Document and resource management.

What do you dislike most about this product?

There is nothing i have found to dislike.

What recommendations would you give to someone considering this product?

I highly recommend Smartsheets to help to plan, track, and manage projects in real-time

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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