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Smartsheet Logo Award Winner Product Badge
Smartsheet

Smartsheet

Composite Score
9.1 /10
CX Score
9.3 /10
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Smartsheet
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Portfolio Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
2% Neutral
97% Positive

Pros

  • Saves Time
  • Helps Innovate
  • Efficient Service
  • Performance Enhancing

Feature Ratings

Average 87

Generative AI templates

88

Portfolio Governance

75

Project Prioritization

75

Vendor Capability Ratings

Average 85

Ease of Implementation

88

Quality of Features

87

Business Value Created

87

Breadth of Features

86

Ease of Customization

86

Ease of IT Administration

85

Ease of Data Integration

85

Usability and Intuitiveness

84

Product Strategy and Rate of Improvement

83

Availability and Quality of Training

81

Smartsheet Reviews

Jan s.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Comprehensive and Flexible business tool.

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

It allows me to communicate data with external partners on the instrument board and gather data with the Form tool also It's extremely useful for data communication inside a team esp when HIPAA compliance is required.

What is your favorite aspect of this product?

Smartsheet most helpful feature is it's easy user interface which makes it an excellent organizational tool also it was simple and quick for numerous employees from across the team to commit.

What do you dislike most about this product?

Personally I feel that the software is the one of the best I have no negativity about.

What recommendations would you give to someone considering this product?

It's biggest advantage is it's sleek and modern UI. Creating and sharing filters here has been the easiest in any of the spreadsheet softwares I have used the options for this are logical,easy to understand and intuitive. I highly recommend Smartsheets as the spreadsheet software to use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Andrea A.

  • Role: Industry Specific Role
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

A Dynamic Project Portfolio Management Tool

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Users can organize and manage work efficiently in no time. It is very easy to use. It allows sharing of files to the members which helps all of the teams and users.

What is your favorite aspect of this product?

It is a flexible software and covers all data viewing options. It performs precise operations and provide organized setup for the work. It controls the activities in a simple way which is easier for users to understand. It saves time in managing the work.

What do you dislike most about this product?

One big drawback is that you cannot attach multiple files in an automated workflow. For the members of the team, it is a great problem. Smartsheet is very expensive. It attracts only a specific amount of people.

What recommendations would you give to someone considering this product?

It should lower the price of the subscription. So that all ranges of teams can have access to it. It should provide a free version as well. By this the user and teams can view what are they buying and can use it for a while.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Effective Service
  • Inspires Innovation

Kendra Q.

  • Role: Information Technology
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Smartsheet is the best version of charts

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

This is the easiest to use and most intuitive software you will ever get, all team members learning to use it immediately and quickly and almost automatically, the work was executed more efficiently without any hiccups.

What is your favorite aspect of this product?

The way in which day-to-day functions can be automated is great; I can schedule reminders to be done automatically by Smartsheet, so I can notify my colleagues of daily or weekly functions they need to do. I can also see the changes that have been made to the sheet and who in my team has made them; and if I want to see the content prior to the change made, with the Cell History action I can do it, so I am aware of all the progress of the tasks performed.

What do you dislike most about this product?

When there are many projects and lines on the sheet it can be overwhelming, which would be nice if you can group the sheets of the same project. Its mobile version does not compare to the web version, it is very deficient and lacks many of the functions and tools that you can have when you sit at the computer.

What recommendations would you give to someone considering this product?

The whole work team has found it quite useful, the workflow has improved considerably and tasks that used to become tedious and routine, such as remembering weekly reports and notifying the delivery of daily tasks, are now done automatically. For this reason for me Smartsheet is the best.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

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