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Smartsheet Logo Award Winner Product Badge
Smartsheet

Smartsheet

Composite Score
9.1 /10
CX Score
9.3 /10
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Smartsheet
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Portfolio Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
2% Neutral
97% Positive

Pros

  • Saves Time
  • Helps Innovate
  • Efficient Service
  • Performance Enhancing

Feature Ratings

Average 87

Generative AI templates

88

Portfolio Governance

75

Project Prioritization

75

Vendor Capability Ratings

Average 85

Ease of Implementation

88

Quality of Features

87

Business Value Created

87

Breadth of Features

86

Ease of Customization

86

Ease of IT Administration

85

Ease of Data Integration

85

Usability and Intuitiveness

84

Product Strategy and Rate of Improvement

83

Availability and Quality of Training

81

Smartsheet Reviews

Mojo M.

  • Role: Sales Marketing
  • Industry: Chemicals
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

Effectiveness in Collaboration

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Easy to set and achieve team goals on one page.

What is your favorite aspect of this product?

Visibility of all teams activities. Easy tracking of projects .

What do you dislike most about this product?

I have nothing like a dislike.

What recommendations would you give to someone considering this product?

Perfect for all collaboration needs.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

SAMSON N.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Smartisng With SmartSheet IT Product

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Ease of planning, organising, scheduling and rescheduling of my projects and tasks. Real-time communication via mass messaging. Online marketing campaign. Agile field work collection.

What is your favorite aspect of this product?

Milestone project monitoring and management.

What do you dislike most about this product?

No single drawback we've encountered for couples of years.

What recommendations would you give to someone considering this product?

Just try it and decide.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

William B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Smart collaborative software

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

Smartsheet has been the software that changed completely how we manage our strategic initiatives, providing full visibility into different projects and their performances to know where we're falling behind and which resources need to be allocated where. The many benefits that Smartsheet gives us are great, and we can see everything in one place, updates from different teams and track different performances, the way it's structured makes it possible to collaborate between teams and have better priorities, letting me focus on strategy instead of focusing on different processes that take a lot of time.

What is your favorite aspect of this product?

I like that Smartsheet allows me to track multiple projects in one single place, it's nice as a portfolio management tool since we can combine sales campaigns and business initiatives in it, and when it comes to the actual interface, I like that it has a user-friendly view with all the data that's entirely organized for more efficient management of projects and tasks. The reports are also a great addition to the software because I can easily filter data and know which areas of certain projects need improving, and this can also be useful for creating better tasks lists for team members.

What do you dislike most about this product?

With Smartsheet, what I really don't like is the fact that customization can take a lot of time to do, setting up automation and dashboards can be difficult and the wide range of options for creating projects can be overwhelming. I also don't like the fact that some of the features to analyze data from other databases such as Google Forms are only available in the more expensive pricing plans, they offer great features but these plans are only really beneficial if your team is very large. Additionally, when it comes to customizing the dashboards, I would like to see more visual customization options to make the experience smoother.

What recommendations would you give to someone considering this product?

For people that are considering implementing Smartsheet into their workplace, the best way to start is with the built-in templates that the program offers, since it's easy to get familiar with it through the templates that are easy to use and quickly to implement. The other advice is to customize your alerts and notifications to avoid receiving notifications for every little thing, but rather to only focus on your area of work and keep yourself updated on your most important matters.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Unique Features

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