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Smartsheet Logo Award Winner Product Badge
Smartsheet

Smartsheet

Composite Score
9.1 /10
CX Score
9.3 /10
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Smartsheet
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Portfolio Management - Midmarket category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
2% Neutral
97% Positive

Pros

  • Saves Time
  • Helps Innovate
  • Efficient Service
  • Performance Enhancing

Feature Ratings

Average 87

Project Management

93

Tasks and Workflow Management

91

Project Portfolio Management

89

Document Management

89

Lifecycle Management

88

Timesheet Management

88

Resource Planning

86

Analytics and Reporting

84

Mobile

84

What If Analysis

83

Risk and Fraud Assessment

82

Vendor Capability Ratings

Average 85

Ease of Implementation

88

Quality of Features

87

Business Value Created

87

Breadth of Features

86

Ease of Customization

86

Ease of IT Administration

85

Ease of Data Integration

85

Usability and Intuitiveness

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

81

Smartsheet Reviews

Hannah A.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Flexible and easy to use project management tool.

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet offers the easiest way to manage every project in one place . Easy to create and assign task to different teams. Great reminder feature that notifies us of important updates in each project. Smartsheet templates can be customized to fit into different projects requirements.

What is your favorite aspect of this product?

Awesome customer support team Smartsheet is easy to setup and very little training is required . Easy to customize and it able to integrate well with different applications. Pricing is relatively cheap compared to its competitors.

What do you dislike most about this product?

Nothing to hate so far. It's offers very great services when it comes to project management.

What recommendations would you give to someone considering this product?

Implementation and configuration is relatively easy. Cheap and very great customer support team. Helps team to collaborate on different projects and aslo it's easy to customize.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Danielle A.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

"Smartsheet is an excellent program"

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

It distinguishes itself from competing applications with its affordable price, abundant features, and time-saving templates.

What is your favorite aspect of this product?

Whenever I need to create a schedule or Gantt chart, I turn to SmartSheets. This sheet is great since it automatically and intelligently fills in the data that you require. In particular, SmartSheets permit numerous timeline revisions while maintaining version history. There is a lot of flexibility and clear direction in the worksheets.

What do you dislike most about this product?

It can be difficult to track down a certain archived workbook in SmartSheet, especially if it was created some years ago. Waiting for someone to verify or authorize yoVCur access to a certain sheet may also be a hassle. If only there were a more efficient method to automate sheet verifications and approvals.

What recommendations would you give to someone considering this product?

In my opinion, the software is an effective method for managing processes, thus I'm happy to recommend it.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Efficient Service

Dan'Spies M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Smart management software with smart functions.

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

It is a useful tool with an improved Excel-based structure. The element that had the biggest influence was undoubtedly the capacity to develop appropriate communication plans. It's also a nice feature to implement simple workflows and create forms. Users can find out about the platform, its advantages, intricacies, and other stuff you can do on a greater level thanks to the vast, user-friendly training center.

What is your favorite aspect of this product?

The smartphone app combines desktop capabilities with fresh ones created just for mobile users, including barcode scanning, photo submission, and offline submission functionality, to mention a few. The distribution of data within tasks and team working has both gotten a lot simpler. Grids can connect to other grids to accomplish real-time information availability.

What do you dislike most about this product?

Additionally, there are some significant holes in the PM capabilities, as well as some difficulties linking the contents of other sheets and producing reports that compile data. Generations old, the administrator console was switched to a different feature. However, some settings are still exclusive to the previous admin panel, making administration tasks more challenging because you must switch between sites.

What recommendations would you give to someone considering this product?

Our company has used Smarsheet as a project management application. It enables us to arrange ourselves and divide a project into manageable chunks. We can update the document quickly thanks to the conditional formatting feature. Additionally, Smartsheet offers an extremely useful Gantt chart view that would be challenging to duplicate in a program like Excel.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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