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Smartsheet Logo Award Winner Product Badge
Smartsheet

Smartsheet

Composite Score
9.1 /10
CX Score
9.3 /10
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Smartsheet
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Portfolio Management - Midmarket category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
2% Neutral
97% Positive

Pros

  • Saves Time
  • Helps Innovate
  • Efficient Service
  • Performance Enhancing

Feature Ratings

Average 87

Project Management

93

Tasks and Workflow Management

91

Project Portfolio Management

89

Document Management

89

Lifecycle Management

88

Timesheet Management

88

Resource Planning

86

Analytics and Reporting

84

Mobile

84

What If Analysis

83

Risk and Fraud Assessment

82

Vendor Capability Ratings

Average 85

Ease of Implementation

88

Quality of Features

87

Business Value Created

87

Breadth of Features

86

Ease of Customization

86

Ease of IT Administration

85

Ease of Data Integration

85

Usability and Intuitiveness

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

81

Smartsheet Reviews

Ivana S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Intuitive interface, similar to MS Excel.

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

It has a simple and easy to use interface, similar to Microsoft Excel. It can be connected with multiple external programs including Power BI. I use it frequently for project management, especially because of its Gantt templates.

What is your favorite aspect of this product?

I like it for its ease and simplicity of use. Creating detailed project schedules, Gantt charts and sending messages to others makes it a much more practical and flexible software. Exports to Excel are simple and attractive.

What do you dislike most about this product?

I can't connect it with Microsoft Outlook.

What recommendations would you give to someone considering this product?

It is excellent for agile project development. It's easy to use, basically similar to Microsoft Excel, and provides the ability to upload Excel files to Smartsheet.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mohamed E.

  • Role: Consultant
  • Industry: Food and Beverage
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

The Best Ticketing and Data Management tool

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet provide uniqui Ticketing system and project management tool , it allows automated assigning tasks and tickets easily to the team members beside the Dashboard which let the Managers know where the projects are and different type of views from Dynamic view and Grid view which allow the customization for which columns are allowed to be shown and which columns could be hidden , Smartsheet Solution center provide various templates are ready to use

What is your favorite aspect of this product?

The best in this product is the Automation process and the various type of templates and the Dash board , The automation process facilitate a lot of manual works and the Dashboard gives all the required data for the management to see where the projects process are

What do you dislike most about this product?

i didn't found something can dislike in Smartsheet , but what i noticed that the sheet capacity Cannot have more than 7000 rows and after this number the sheet is hanging , so if the sheet capacity increased this will be better

What recommendations would you give to someone considering this product?

This product allow integration to external cloud and can easily attach all the documents to the sheet which gives extra benefit to their system and easily review the tickets content

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Richard C.

  • Role: Information Technology
  • Industry: Utilities
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

Smartsheet is a better shared Excel doc

Likeliness to Recommend

7 /10

What differentiates Smartsheet from other similar products?

Smartsheet's pricing was very attractive for us, as well as its simplicity. You could do almost everything in Excel that you can do in Smartsheet, but that's not necessarily a bad thing. Just because it lacks some of the other bells and whistles other project management software touts doesn't make it inferior. It does what it does well without a lot of fluff.

What is your favorite aspect of this product?

I love how easy it is to use. We had training, but we could have skipped it because the product is so easy to use. Easily the best part of Smartsheet is how easy it is to use.

What do you dislike most about this product?

I'd love more reporting capabilities, but it's not bad. We found that a lot of the features we saw in other products were very impressive, but could be unnecessary. Just keep it simple.

What recommendations would you give to someone considering this product?

Remember that you don't need fancy, expensive software. Bigger and shiner isn't always better! Give it a try and see what you think. I bet you can do 99% of what you truly need to do with Smartsheet. The rest of the 1% isn't that big of a deal.

Pros

  • Reliable
  • Trustworthy
  • Caring
  • Respectful

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