Smartsheet Customer Reviews 2025 | Project Portfolio Management

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Smartsheet

Composite Score

9.1 /10

CX Score

9.3 /10

134 Reviews Write a Review

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What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

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Awards & Recognition

Smartsheet won the following awards in the Project Portfolio Management - Midmarket category

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2025 Emotional Footprint Champion

Latest Award, 2025

2025 Data Quadrant Champion

2025

5 Top Rated Capabilities

3 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation

2024

2024 Data Quadrant Champion

2024

7 Top Rated Capabilities

1 Top Rated Features

2024

Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative

2% Neutral

97% Positive

Pros

Saves Time
Helps Innovate
Efficient Service
Performance Enhancing

Feature Ratings

Average 87

Project Management

Tasks and Workflow Management

Project Portfolio Management

Document Management

Lifecycle Management

Timesheet Management

Resource Planning

Analytics and Reporting

Mobile

What If Analysis

Risk and Fraud Assessment

Vendor Capability Ratings

Average 85

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Also Featured in...

Project Portfolio Management - Enterprise

Score 9.1

View Smartsheet in this category (opens in a new tab)

Task Management

Score 9.0

View Smartsheet in this category (opens in a new tab)

Project Management - Enterprise

Score 9.0

View Smartsheet in this category (opens in a new tab)

Smartsheet Reviews

Jamie S.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2020

Smartsheet: A real game changer on PPM and PSA

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet has a mobile application that encompasses resource management and PPM tools.

What is your favorite aspect of this product?

My favorite aspect is the way Smartsheet has capabilities for managing complex tasks and projects.

What do you dislike most about this product?

The then issues I used to encounter has been eradicated by support from both ends.

What recommendations would you give to someone considering this product?

Configure what they need to manage before trying or investing in Smartsheet.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Gregory H.

Role: Information Technology
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2020

A great product for team sharing.

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

With it you can share large amount of information with your coworkers without experiencing any problems compared to other softwares.

What is your favorite aspect of this product?

I like it since i can manage many projects in a simple way unlike other projects.

What do you dislike most about this product?

It has complete features that i need so I have nothing to complain about.

What recommendations would you give to someone considering this product?

To try it since it will help one to monitor work and also to track project status.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Christopher R.

Role: Industry Specific Role
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2020

Task Issuing and prioritization made easy

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheet has both project management and PPM capabilities for all sorts of corporations.

What is your favorite aspect of this product?

Tracking time and cost spent on projects has been made easy by Smartsheet. Integration with other applications is another thing that I give thumbs up.

What do you dislike most about this product?

Smartsheet requires internet access to manage tasks.

What recommendations would you give to someone considering this product?

Ensure they have excellent internet connection to easily manage tasks with Smartsheet.

Pros

Enables Productivity
Trustworthy
Fair
Altruistic

Smartsheet

What is Smartsheet?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

Smartsheet Ratings

91 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Smartsheet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Project Management Includes support for elements of individual project management such as phase, task, resource, duration and budget, with Gantt and WBS views.

Tasks and Workflow Management Includes the ability to assign tasks to project personnel and automate workflow between users with control points and sign-offs.

Project Portfolio Management Includes basic aspects of multi-project, multi-program oversight with comprehensive, high-level reporting on progress and costs.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Lifecycle Management Includes change requests and management, with budget, resource, and scope implications on current project and the portfolio.

Timesheet Management Includes ability for resources to log hours against tasks and percentage completed in real time or post hoc.

Resource Planning Includes the ability to see which resources have capacity, assign projects and tasks, and to level assignments according to resource schedules and shifts.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

What If Analysis Includes ability to create test scenarios to see implications of schedule or resource changes, with option to either implement or cancel all.

Risk and Fraud Assessment Includes the ability to document, mitigate, and respond to project risk conditions across the portfolio and detect instances of potential fraudulent claims.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Project Portfolio Management - Enterprise

Task Management

Project Management - Enterprise

Smartsheet Reviews

Jamie S.

Smartsheet: A real game changer on PPM and PSA

Likeliness to Recommend

Pros

Gregory H.

A great product for team sharing.

Likeliness to Recommend

Pros

Christopher R.

Task Issuing and prioritization made easy

Likeliness to Recommend

Pros

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Feature Ratings

Project Management

Tasks and Workflow Management

Project Portfolio Management

Document Management

Lifecycle Management

Timesheet Management

Resource Planning

Analytics and Reporting

Mobile

What If Analysis

Risk and Fraud Assessment

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training