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Smartsheet Logo
Smartsheet

Smartsheet

Composite Score
9.0 /10
CX Score
9.2 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

2% Negative
5% Neutral
93% Positive

Pros

  • Transparent
  • Fair
  • Acts with Integrity
  • Helps Innovate

Feature Ratings

Average 84

Collaboration

88

Planning and Scheduling

86

Workflow Management

85

Document Management

84

Time & Expense Tracking

84

Resource Management

84

Dependency and Milestone Tracking

83

Reporting

83

Budget Management

82

Hierarchical Task Management

81

Mobile Access

80

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

85

Ease of Customization

84

Ease of IT Administration

84

Breadth of Features

83

Usability and Intuitiveness

83

Business Value Created

82

Ease of Data Integration

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Vendor Support

80

Smartsheet Reviews

Kayode F.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2025

Lifesaver for Content Struggles & Chaos

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

Frankly, it's built for structure at scale. Most project tools are optimized for individuals or small teams. However, Smartsheet stands out when you’re managing multiple moving parts, deadlines, stakeholders, and approvals... especially in more formal setups.

What is your favorite aspect of this product?

I would say I love the fact that it's a combination of structure and flexibility I loved how I could manage multiple client calendars, create content approval flows, and track blog post statuses... all in one interface that felt familiar (like Excel) but supercharged.

What do you dislike most about this product?

As much as it isn't bad, but it can feel a little “corporate.” Smartsheet isn’t very flashy or modern in its UI. As a creative, I missed the visual appeal and smooth UX you’d get in tools like ClickUp or Notion. But if you're focused on function over aesthetics... you’ll be fine.

What recommendations would you give to someone considering this product?

Consideration for Smartsheet is quite easy if: You’re already spreadsheet-friendly and want more automation You handle lots of content tracking, client requests, or multi-step processes You want to keep your creative workflow organized, not scattered

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Unique Features

SAMSON N.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Smartisng With SmartSheet IT Product

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Ease of planning, organising, scheduling and rescheduling of my projects and tasks. Real-time communication via mass messaging. Online marketing campaign. Agile field work collection.

What is your favorite aspect of this product?

Milestone project monitoring and management.

What do you dislike most about this product?

No single drawback we've encountered for couples of years.

What recommendations would you give to someone considering this product?

Just try it and decide.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Vanshika S.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Great tool for project management

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

What really differentiates Smartsheet from other similar products is its unique blend of flexibility and familiarity. As someone who has worked with a variety of project management tools, Smartsheet stands out because of how closely it mirrors the structure of a spreadsheet—something many people are already comfortable with. But unlike a simple spreadsheet, it offers powerful project management features like Gantt charts, automated workflows, and detailed reporting, which makes it so much more robust and useful for managing complex projects. Smartsheet’s integration capabilities are another big plus.

What is your favorite aspect of this product?

One of the things I appreciate most is how customizable Smartsheet is. I can tailor the tool to fit nearly any project need, whether I’m managing a small team or handling a large, multi-faceted project. The way I can adjust columns, add custom fields, and create rules that automate repetitive tasks is a huge time-saver. I also love the real-time collaboration features. It’s incredibly easy to share sheets, leave comments, and make updates without worrying about version control issues, which is a constant challenge with other tools I’ve used.

What do you dislike most about this product?

What I dislike most about Smartsheet is the steep learning curve, especially if you’re new to project management tools. While the spreadsheet-like interface is familiar and initially easy to grasp, it can quickly become overwhelming once you dive into the more advanced features. There are a lot of options, and it can take some time to figure out how to use them efficiently, particularly with things like automation and custom workflows. I often find myself referencing tutorials or looking up how to do something simple because the interface isn’t as intuitive as I’d like.

What recommendations would you give to someone considering this product?

Smartsheet works really well with many third-party tools like Google Workspace, Microsoft Office 365, and Salesforce. If you already use these tools, make sure to take full advantage of the integrations to streamline your workflow and avoid switching between apps.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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