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Smartsheet Logo
Smartsheet

Smartsheet

Composite Score
8.9 /10
CX Score
9.2 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

2% Negative
5% Neutral
93% Positive

Pros

  • Transparent
  • Fair
  • Acts with Integrity
  • Helps Innovate

Feature Ratings

Average 84

Collaboration

88

Planning and Scheduling

85

Workflow Management

85

Document Management

84

Resource Management

84

Time & Expense Tracking

84

Dependency and Milestone Tracking

83

Reporting

82

Budget Management

82

Hierarchical Task Management

81

Mobile Access

80

Vendor Capability Ratings

Average 82

Ease of Implementation

87

Quality of Features

85

Ease of Customization

84

Ease of IT Administration

84

Breadth of Features

83

Usability and Intuitiveness

82

Ease of Data Integration

82

Business Value Created

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Vendor Support

80

Smartsheet Reviews

Vanshika S.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Great tool for project management

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

What really differentiates Smartsheet from other similar products is its unique blend of flexibility and familiarity. As someone who has worked with a variety of project management tools, Smartsheet stands out because of how closely it mirrors the structure of a spreadsheet—something many people are already comfortable with. But unlike a simple spreadsheet, it offers powerful project management features like Gantt charts, automated workflows, and detailed reporting, which makes it so much more robust and useful for managing complex projects. Smartsheet’s integration capabilities are another big plus.

What is your favorite aspect of this product?

One of the things I appreciate most is how customizable Smartsheet is. I can tailor the tool to fit nearly any project need, whether I’m managing a small team or handling a large, multi-faceted project. The way I can adjust columns, add custom fields, and create rules that automate repetitive tasks is a huge time-saver. I also love the real-time collaboration features. It’s incredibly easy to share sheets, leave comments, and make updates without worrying about version control issues, which is a constant challenge with other tools I’ve used.

What do you dislike most about this product?

What I dislike most about Smartsheet is the steep learning curve, especially if you’re new to project management tools. While the spreadsheet-like interface is familiar and initially easy to grasp, it can quickly become overwhelming once you dive into the more advanced features. There are a lot of options, and it can take some time to figure out how to use them efficiently, particularly with things like automation and custom workflows. I often find myself referencing tutorials or looking up how to do something simple because the interface isn’t as intuitive as I’d like.

What recommendations would you give to someone considering this product?

Smartsheet works really well with many third-party tools like Google Workspace, Microsoft Office 365, and Salesforce. If you already use these tools, make sure to take full advantage of the integrations to streamline your workflow and avoid switching between apps.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Mark B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Agile and efficient software

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

The software is perfect for IT teams that need to combine management with detailed technical monitoring. I think the major difference is Smartsheet is a very complete solution.

What is your favorite aspect of this product?

I create detailed timelines with integrated Gantt charts, which are ideal for software development projects or cloud migrations. I automate flows for agile sprints, assign tasks to devs and receiving real-time updates. I allocate resources (team, servers, budgets) to project with workload tools, avoiding bottlenecks in IT teams. I create dashboards with technical KPIs to inform stakeholders without long meetings.

What do you dislike most about this product?

Smartsheet not support advanced charts for big data analytics or machine learning. Also, configuring webhooks or APIs requires programming skills, a challenge for non-technical teams.

What recommendations would you give to someone considering this product?

You must to prioritize critical bugs using custom formulas and assign solutions to support your teams. Use conditional alerts to notify when metrics such as CPU usage exceed critical thresholds. Leverage technology roadmap templates to plan product releases.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Mohit A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

Modern Project Management Tool

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

It reduce manual effort by doing automation, easy to attach spreadsheet with project tracking tools for better collaboration. Seamless and robust integration with Microsoft 365. It has inbuilt customisable dashboard and reports. It ensures high level security by giving role based access.

What is your favorite aspect of this product?

Pre inbuilt templates saves time and improves productivity. Tracking of team workload and availability very easy. Monitoring of project progress and matching the deadlines. Using of inbuilt forms to collect the data from clients.

What do you dislike most about this product?

Not suitable for large projects because it slow down the performance sometimes.

What recommendations would you give to someone considering this product?

Smartsheet has various functionality or features. Well suitable for small & large organisations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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