Smartsheet Customer Reviews 2025 | Project Management

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Smartsheet

Composite Score

9.0 /10

CX Score

9.2 /10

260 Reviews Write a Review

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What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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3 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2025

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2025

6 Top Rated Capabilities

1 Top Rated Features

2024

Conflict Resolution

2024

3 Top Rated Capabilities

3 Top Rated Features

2023

Strategy and Innovation
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

7 Top Rated Features

2022

Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

2% Negative

5% Neutral

93% Positive

Pros

Transparent
Fair
Acts with Integrity
Helps Innovate

Feature Ratings

Average 84

Collaboration

Planning and Scheduling

Workflow Management

Document Management

Time & Expense Tracking

Resource Management

Dependency and Milestone Tracking

Reporting

Budget Management

Hierarchical Task Management

Mobile Access

Vendor Capability Ratings

Average 83

Ease of Implementation

Quality of Features

Ease of Customization

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Business Value Created

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Project Portfolio Management - Enterprise

Score 9.1

View Smartsheet in this category (opens in a new tab)

Project Portfolio Management - Midmarket

Score 9.1

View Smartsheet in this category (opens in a new tab)

Task Management

Score 9.0

View Smartsheet in this category (opens in a new tab)

Smartsheet Reviews

Alexis S.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

All Inclusive Collaboration House

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Automation of most processes minimising human errors.

What is your favorite aspect of this product?

One dashboard of all information an all activities.

What do you dislike most about this product?

No main downside.

What recommendations would you give to someone considering this product?

Best for effective collaboration.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Aaliyah V.

Role: Consultant
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

Excellent PPM tool with a lot of options.

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

SmartSheet has made handling many calendars simple, particularly with the “Create a Report” option, which allows our employees to pull from various schedules at the same time. Furthermore, the filter, sort, and search tools make it more simple to find what I’m looking for on large data sheets. Smartsheets is a highly versatile application that can be used for a variety of tasks such as managing projects, task tracking, team collaboration, and work management. It facilitates teamwork. Multiple users can work on the same sheet at the same time, making it simple to track changes, updates, and progress in real-time.

What is your favorite aspect of this product?

Smartsheet is simple to use. It is as simple for a novice user to create and amend a spreadsheet. It is very simple to incorporate workflows and processes without advanced coding knowledge. Smartsheet listens to its users and is constantly improving its platform. After researching numerous platforms, I discovered that Smartsheet met the bulk of my requirements in a single platform. Smartsheet has been very easy for my team members to utilize and execute throughout their groups. . It includes automation tools that can aid in the automation of repetitive chores and workflows. This includes automated alerts, reminders, and notifications.

What do you dislike most about this product?

Smartsheets rely significantly on an online connection. Offline access is limited, which might be troublesome in regions where the internet is low or non-existent. When working on a large spreadsheet or collaborating in real-time, I notice delays and lags due to an inconsistent internet connection.

What recommendations would you give to someone considering this product?

Smartsheet unquestionably emerges as the unrivaled leader in its area when it comes to complete project management solutions, receiving widespread acclaim and recognition for its unsurpassed adaptability, user-friendliness, and powerful feature set. Smartsheet helps people and groups alike to orchestrate and manage their tasks with effortless precision, promoting an environment of greater collaboration and efficiency, due to its intuitive design and seamless integration of cutting-edge capabilities. Smart Sheet is now very beneficial to all of my team members; it greatly assists me in organizing and managing my complete week, month, and year.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Cons

Charges for Enhancements

Brandi A.

Role: C-Level
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

SmartSheet is a great product.

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

SmartSheet is similar to other products.

What is your favorite aspect of this product?

My favorite features on SmartSheet is the Task management.

What do you dislike most about this product?

I wish you could integrate other products and the form builder could use some more features.

What recommendations would you give to someone considering this product?

Use SmartSheet for the Project management.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Smartsheet

What is Smartsheet?

Company Details

Book a Free Demo Today!

Awards & Recognition

2022 Data Quadrant Champion

Smartsheet Ratings

90 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Smartsheet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Time & Expense Tracking Ability to track time for planning and estimating

Resource Management Includes resource allocation, expense tracking, and resource planning.

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Budget Management Includes financial planning, cost management, and payroll budgeting.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Portfolio Management - Enterprise

Project Portfolio Management - Midmarket

Task Management

Smartsheet Reviews

Alexis S.

All Inclusive Collaboration House

Likeliness to Recommend

Pros

Aaliyah V.

Excellent PPM tool with a lot of options.

Likeliness to Recommend

Pros

Cons

Brandi A.

SmartSheet is a great product.

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Planning and Scheduling

Workflow Management

Document Management

Time & Expense Tracking

Resource Management

Dependency and Milestone Tracking

Reporting

Budget Management

Hierarchical Task Management

Mobile Access

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Ease of Customization

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Business Value Created

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support