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Smartsheet Logo
Smartsheet

Smartsheet

Composite Score
9.0 /10
CX Score
9.2 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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In Partnership With SelectHub

Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

2% Negative
5% Neutral
93% Positive

Pros

  • Transparent
  • Fair
  • Acts with Integrity
  • Helps Innovate

Feature Ratings

Average 84

Collaboration

88

Planning and Scheduling

86

Workflow Management

85

Document Management

84

Time & Expense Tracking

84

Resource Management

84

Dependency and Milestone Tracking

83

Reporting

83

Budget Management

82

Hierarchical Task Management

81

Mobile Access

80

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

85

Ease of Customization

84

Ease of IT Administration

84

Breadth of Features

83

Usability and Intuitiveness

83

Business Value Created

82

Ease of Data Integration

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Vendor Support

80

Smartsheet Reviews

Carlos Eduardo R.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Smartsheet, the execution of jobs in companies

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

We have great operations management and tasks which carry a fulfillment with Smartsheet directly to manage daily sales operations as well as build a dashboard to have important information about opportunities, closed deals, proposed products, we specialize in the registration of spreadsheets, integrating formulas, which allows a useful control.

What is your favorite aspect of this product?

We have good opportunities to effectively automate deadlines and specific checkpoints in a calendar using the numerous options offered by the program mainly for the management of projects that occur frequently as also the main tasks of each project and secondary and of course the generation of documents is another great feature, as reports are also generated with automations.

What do you dislike most about this product?

It has small degrees of difficulty when exporting project information in standard formats and of course It should have more search parameters in the projects and improved notifications for the mobile application as well as the enablement of attaching element in an automated workflow.

What recommendations would you give to someone considering this product?

Smartsheet is recommended as a tool for project managers to effectively manage their team and keep projects on track. It is well suited for organizations looking to improve processes, build workflows, manage input information through forms and display data through dashboards for better performance of organizational parts.

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Inspires Innovation

Genyerbet Jose V.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Smartsheet: Projects are a success

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Useful for team jurors who are unfamiliar with creating a planning schedule but need to arrange and assign tasks to various team members. The organization is currently in the process of maturing.

What is your favorite aspect of this product?

Being able to use a tool that has some familiarity takes time away from training and orienting employees to a new tool and allows a strategy to get off the ground.

What do you dislike most about this product?

Could have a more user friendly interface or module to manage files uploaded to folders instead of attachments, it is available for external integration, but you have to pay to use it, would be nice if some integrations were built in.

What recommendations would you give to someone considering this product?

If you have several users who use Excel or Google Sheets for personal project management, this tool will be very useful and somewhat familiar. If you have a very large program, you might consider looking at more advanced platforms.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Caring

Bavnit S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

project management is well rounded with Smartsheet

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

Smartsheet is designed with automation in mind. Using Smartsheet for our projects , has afforded us the opportunity to incorporate automation into aspects of our software project management process, by combining inherent conditional pathways and actions present on Smartsheet, into automated workflows that has led to faster completion of tasks and a coherent project collaboration experience for my team.

What is your favorite aspect of this product?

Smartsheet is built on spreadsheets . Therefore, everything I can achieve on a spreadsheet are achievable on Smartsheet , with more efficiency . This makes Smartsheet easier to pick up by new users in my team.

What do you dislike most about this product?

Advance resource management and activity tracking are not by default , available on Smartsheet. Users have to purchase them as add-ons . I would prefer that this critical features come as a part and parcel of Smartsheet as against as additional extension features.

What recommendations would you give to someone considering this product?

I think Smartsheet is an ideal software for project management, especially for managers interested in automating processes. Albeit, that this comes with its own inherent weaknesses.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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