
In Partnership With SelectHub

What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
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In Partnership With SelectHub
Smartsheet Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Transparent
- Fair
- Acts with Integrity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Planning and Scheduling
Workflow Management
Document Management
Time & Expense Tracking
Resource Management
Dependency and Milestone Tracking
Reporting
Budget Management
Hierarchical Task Management
Mobile Access
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of Customization
Ease of IT Administration
Breadth of Features
Usability and Intuitiveness
Business Value Created
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
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Smartsheet Reviews

Claire A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2022
We use Smartsheets to manage workflow
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheets is used company-wide for safe file sharing and workflow management. Everyone is immediately brought up to speed, and we are able to track who made what modifications, when they were done, and provide supporting evidence in the form of documents.
What is your favorite aspect of this product?
If you need to exchange sensitive information often across offices, this is a far more efficient alternative than sending encrypted emails. This is an excellent method for submitting requests and keeping track of approvals from several layers of management.
What do you dislike most about this product?
When a system is already in place, making adjustments or updates might be difficult because of the need to modify every occurrence of that adjustment or update. With 20 centers, we frequently need to make a dozen or more copies of every change.
What recommendations would you give to someone considering this product?
It makes sense to be able to communicate with others who are using the same application. When dashboards are set up, all the information that is regularly accessed may be easily accessed. The ability to have numerous tabs open in Smartsheet at once is quite useful. However, this isn't an option in every software.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Effective Service
Please tell us why you think this review should be flagged.

Garrett D.
- Role: Operations
- Industry: Construction
- Involvement: End User of Application
Submitted Jun 2022
Very unorganized file management
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Live updates to project pages/data entry allows for working remotely
What is your favorite aspect of this product?
Reliability and security
What do you dislike most about this product?
Uploading and locating files in smartsheet is the biggest pain I’ve dealt with. It is so unorganized and trying to find one document on a page that at times has hundreds uploaded is near impossible. The whole file integration system needs to be reworked in my opinion.
What recommendations would you give to someone considering this product?
Would recommend another product in all honesty.
Pros
- Reliable
- Client Friendly Policies
- Altruistic
- Acts with Integrity
Cons
- Slower Product Innovation
- Less Effective Service
- Wastes Time
Please tell us why you think this review should be flagged.

Rachel M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jun 2022
Smartsheet is useful for online projects
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Since Smartsheet may be utilized by groups of varying sizes, it stands to reason that it can be put to use in virtually any setting where collaborative effort is required. Some forms of monitoring, such as those used in the treasury or for scheduling business processes, are incompatible with it. Perfect for use in agile project management.
What is your favorite aspect of this product?
Each member of the project team is able to exhibit his or her ideas and résumé in an orderly fashion thanks to the portfolios that we have created for ourselves using Smartsheet. Provides a large variety of premade dashboard examples. Covers some of the marketing costs that would otherwise fall on third-party marketing firms by extending their services to projects.
What do you dislike most about this product?
After a system has been implemented, it might be difficult to make adjustments or adjustments because of the need to update all instances of the modification. There are certain glaringly important features missing when it comes to managing business processes, such as a mapping system that links directly to the processes themselves.
What recommendations would you give to someone considering this product?
To ensure the highest quality of work, we are grateful that the Smartsheet platform provides us with so many tools that support the direct extension of team collaboration, allowing us to devote our attention solely to the development of reviews and interaction sessions to address each other's projects.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
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