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Smartsheet Logo
Smartsheet

Smartsheet

Composite Score
9.0 /10
CX Score
9.2 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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In Partnership With SelectHub

Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

2% Negative
5% Neutral
93% Positive

Pros

  • Transparent
  • Fair
  • Acts with Integrity
  • Helps Innovate

Feature Ratings

Average 84

Collaboration

88

Planning and Scheduling

86

Workflow Management

85

Document Management

84

Time & Expense Tracking

84

Resource Management

84

Dependency and Milestone Tracking

83

Reporting

83

Budget Management

82

Hierarchical Task Management

81

Mobile Access

80

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

85

Ease of Customization

84

Ease of IT Administration

84

Breadth of Features

83

Usability and Intuitiveness

83

Business Value Created

82

Ease of Data Integration

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Vendor Support

80

Smartsheet Reviews

Claire A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

We use Smartsheets to manage workflow

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheets is used company-wide for safe file sharing and workflow management. Everyone is immediately brought up to speed, and we are able to track who made what modifications, when they were done, and provide supporting evidence in the form of documents.

What is your favorite aspect of this product?

If you need to exchange sensitive information often across offices, this is a far more efficient alternative than sending encrypted emails. This is an excellent method for submitting requests and keeping track of approvals from several layers of management.

What do you dislike most about this product?

When a system is already in place, making adjustments or updates might be difficult because of the need to modify every occurrence of that adjustment or update. With 20 centers, we frequently need to make a dozen or more copies of every change.

What recommendations would you give to someone considering this product?

It makes sense to be able to communicate with others who are using the same application. When dashboards are set up, all the information that is regularly accessed may be easily accessed. The ability to have numerous tabs open in Smartsheet at once is quite useful. However, this isn't an option in every software.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

Garrett D.

  • Role: Operations
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Very unorganized file management

Likeliness to Recommend

6 /10

What differentiates Smartsheet from other similar products?

Live updates to project pages/data entry allows for working remotely

What is your favorite aspect of this product?

Reliability and security

What do you dislike most about this product?

Uploading and locating files in smartsheet is the biggest pain I’ve dealt with. It is so unorganized and trying to find one document on a page that at times has hundreds uploaded is near impossible. The whole file integration system needs to be reworked in my opinion.

What recommendations would you give to someone considering this product?

Would recommend another product in all honesty.

Pros

  • Reliable
  • Client Friendly Policies
  • Altruistic
  • Acts with Integrity

Cons

  • Slower Product Innovation
  • Less Effective Service
  • Wastes Time

Rachel M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Smartsheet is useful for online projects

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Since Smartsheet may be utilized by groups of varying sizes, it stands to reason that it can be put to use in virtually any setting where collaborative effort is required. Some forms of monitoring, such as those used in the treasury or for scheduling business processes, are incompatible with it. Perfect for use in agile project management.

What is your favorite aspect of this product?

Each member of the project team is able to exhibit his or her ideas and résumé in an orderly fashion thanks to the portfolios that we have created for ourselves using Smartsheet. Provides a large variety of premade dashboard examples. Covers some of the marketing costs that would otherwise fall on third-party marketing firms by extending their services to projects.

What do you dislike most about this product?

After a system has been implemented, it might be difficult to make adjustments or adjustments because of the need to update all instances of the modification. There are certain glaringly important features missing when it comes to managing business processes, such as a mapping system that links directly to the processes themselves.

What recommendations would you give to someone considering this product?

To ensure the highest quality of work, we are grateful that the Smartsheet platform provides us with so many tools that support the direct extension of team collaboration, allowing us to devote our attention solely to the development of reviews and interaction sessions to address each other's projects.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Efficient Service

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