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Smartsheet Logo
Smartsheet

Smartsheet

Composite Score
9.0 /10
CX Score
9.2 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

2% Negative
5% Neutral
93% Positive

Pros

  • Transparent
  • Fair
  • Acts with Integrity
  • Helps Innovate

Feature Ratings

Average 84

Collaboration

88

Planning and Scheduling

86

Workflow Management

85

Document Management

84

Time & Expense Tracking

84

Resource Management

84

Dependency and Milestone Tracking

83

Reporting

83

Budget Management

82

Hierarchical Task Management

81

Mobile Access

80

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

85

Ease of Customization

84

Ease of IT Administration

84

Breadth of Features

83

Usability and Intuitiveness

83

Business Value Created

82

Ease of Data Integration

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Vendor Support

80

Smartsheet Reviews

Donald M.

  • Role: Finance
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Not fully satisfied in Smartsheet but so thankful.

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet is really a great tool that has helped create, organize and manage all projects. Also we use the tool internally to host files, data and articles for future reference. The is ease in setup with the ability to handle the workflow of our system. This platform ruther offers great automation features. It really great one can create structure by connecting multiple sheets. These spreadsheets are simple to use and contains correct information in them.

What is your favorite aspect of this product?

Smartsheet has helped us save more of our time which was greatly lost. This is due to the ability to create forms directly from smartsheet for data to be added quickly and efficiently.

What do you dislike most about this product?

inavailability of ease in communication with fellow colleagues due to lack of chat option. This really affects negatively. Also it's functionality is not of high caliber. Nothing else really affects negatively.

What recommendations would you give to someone considering this product?

This platform really requires more skill hence recommend it to the highly skilled.

Pros

  • Helps Innovate
  • Enables Productivity
  • Unique Features
  • Inspires Innovation

Alex R.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

"Smartsheet for smart projects!"

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

I can say that the Smartsheet is pretty simple and straightforward. You can get the job done here and that’s it. Unlike many alike platforms in terms of its interface, it is quite simple, easy to understand, and workable. It is more like an Excel spreadsheet, get the job done and just get done with it. I personally like this platform. There is no time wasted in learning the platform, the process is simple, you get the job done and that is it.

What is your favorite aspect of this product?

These smarter sheets will help with the whole process of management of your tasks. You can create a workflow, assign tasks, keep an eye on the workflow, see the results and finish it finally. This one is odd in the world of a project management platform; however, it is known to be super easy and get more turnovers.

What do you dislike most about this product?

The documents upload on one ticket is limited and this limitation is just not acceptable. When the limit’s reached the whole process will become manual and you will need to do the labor. If you have more members on the team, the work will be immensely huge. The mobile application is the missing piece for this perfect project management platform. Mobile apps help people with being always on the go and ready to work. They can have access to work almost all of the time and there will be no need to keep a laptop with you when you are outside your office. I will be a huge help truly.

What recommendations would you give to someone considering this product?

There is nothing fancy and extra here. The pricing is also quite reasonable and the features are up to the mark. So, if you are looking for something like this, I will suggest you go for it.

Pros

  • Reliable
  • Trustworthy
  • Caring
  • Saves Time

Milan S.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

A great software for planning and tracking needs.

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

The ease of use when making a brand new template or modifying an existing one makes Smartsheet endlessly customizable. The support is additionally Grade-A with specialists offering to guide you through any issues via phone or email. I relied on them heavily after I was learning my way around the software system and that was what ultimately sold me.

What is your favorite aspect of this product?

Smartsheet’ UI fundamentally seems like each alternative spreadsheet tool (Excel, etc) however they’ve done a clever job of taking some options that are solely possible during a cloud-based system and exposing them in any easy-to-use way: multi-user collaboration, notifications, file uploads attached to row. They additionally enable calculated fields in a much easier way than Google et al. Smartsheet have remodeled the way I manage everything, I mean everything from simple task lists to complicated projects. This platform is the one thing I can’t go without.

What do you dislike most about this product?

Smartsheet is a lot of restricted than google sheets or maybe Excel: there's no scripting language that would enable you to basically use it as a database tool or Bi suite the way you’ll be able to with Google Sheets. However that's not what it’s meant to be, and honestly even “power users” will realize it is extensible in most ways.

What recommendations would you give to someone considering this product?

I think Smartsheet could be a terrific tool in general; it takes a short time to get things organized and flowing at first, however, it’s worth it because it fully increased our productivity. Take advantage of the free coaching out there at their Center of Excellence. It teaches you the fundamentals of exploitation Smartsheet and learning quicker.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Unique Features

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