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Smartsheet Logo
Smartsheet

Smartsheet

Composite Score
9.0 /10
CX Score
9.2 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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In Partnership With SelectHub

Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

2% Negative
5% Neutral
93% Positive

Pros

  • Transparent
  • Fair
  • Acts with Integrity
  • Helps Innovate

Feature Ratings

Average 84

Collaboration

88

Planning and Scheduling

86

Workflow Management

85

Document Management

84

Time & Expense Tracking

84

Resource Management

84

Dependency and Milestone Tracking

83

Reporting

83

Budget Management

82

Hierarchical Task Management

81

Mobile Access

80

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

85

Ease of Customization

84

Ease of IT Administration

84

Breadth of Features

83

Usability and Intuitiveness

83

Business Value Created

82

Ease of Data Integration

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Vendor Support

80

Smartsheet Reviews

Daniella F.

  • Role: Information Technology
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Smartsheet is the best automation platform

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

I truly like Smartsheet's automating and reporting capabilities. This is, from my perspective, a one-stop-shop. Smartsheet has it all, from project management to report generation.

What is your favorite aspect of this product?

Overall, I enjoy utilizing Smartsheet, and We use it regularly at work to streamline my work procedures. Smartsheet's finest asset is its flexibility to be customized. We can accomplish that if we can conceive of a technique to modify data that will help your project planning. The options are limitless.

What do you dislike most about this product?

The learning curve for Smartsheet is very severe. Since they can't reason via programming, earlier generations have a tough time comprehending software. They could only take certain pathways.

What recommendations would you give to someone considering this product?

Featuring column formulae, cross-sheet management of data, Smartsheet outperformed Excel. It is a highly recommended platform. Easy Tasks were too architecturally ridged to design a solution that precisely fitted to our demands without a regard to data entry automated processes.

Pros

  • Helps Innovate
  • Efficient Service
  • Effective Service
  • Inspires Innovation

Destiny P.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

A dynamic work management system

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

It adds the tasks according to their dependencies while allowing the to create the customized dashboard. It also facilitates with easy web publishing by filtering the content and allowing integrations to get data from database and export clean looking PDF file ready to deliver to the client.

What is your favorite aspect of this product?

It is a very beneficial software for assigning and tracking the projects progress just like spreadsheet with some added and flexible features. One of the more highlighted features includes reminder notification which keeps your team working on schedule.

What do you dislike most about this product?

It allows a smaller number of documents to be uploaded per ticket rest has to be uploaded manually. And access of file can’t be given to any individual without providing access to the whole team. Other than that, no free versions are available and the costs of its basic package is very high.

What recommendations would you give to someone considering this product?

This platform is not just a task or productivity app but its a whole new opportunity to connect with others and expand your organization by achieving even more. It allows you to communicate, manage and report to work in real time which automates the workflow and create new processes at scale.

Pros

  • Continually Improving Product
  • Efficient Service
  • Respectful
  • Generous Negotitation

Kendra Q.

  • Role: Information Technology
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Smartsheet is the best version of charts

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

This is the easiest to use and most intuitive software you will ever get, all team members learning to use it immediately and quickly and almost automatically, the work was executed more efficiently without any hiccups.

What is your favorite aspect of this product?

The way in which day-to-day functions can be automated is great; I can schedule reminders to be done automatically by Smartsheet, so I can notify my colleagues of daily or weekly functions they need to do. I can also see the changes that have been made to the sheet and who in my team has made them; and if I want to see the content prior to the change made, with the Cell History action I can do it, so I am aware of all the progress of the tasks performed.

What do you dislike most about this product?

When there are many projects and lines on the sheet it can be overwhelming, which would be nice if you can group the sheets of the same project. Its mobile version does not compare to the web version, it is very deficient and lacks many of the functions and tools that you can have when you sit at the computer.

What recommendations would you give to someone considering this product?

The whole work team has found it quite useful, the workflow has improved considerably and tasks that used to become tedious and routine, such as remembering weekly reports and notifying the delivery of daily tasks, are now done automatically. For this reason for me Smartsheet is the best.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

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