
In Partnership With SelectHub

What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
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In Partnership With SelectHub
Smartsheet Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Smartsheet.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Transparent
- Fair
- Acts with Integrity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Planning and Scheduling
Workflow Management
Document Management
Resource Management
Time & Expense Tracking
Dependency and Milestone Tracking
Reporting
Budget Management
Hierarchical Task Management
Mobile Access
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of Customization
Ease of IT Administration
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
Business Value Created
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Also Featured in...
Smartsheet Reviews

Brice T.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2021
best for flexibility and customization
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
The Critical Path feature highlights all tasks that directly impact your project's completion date to keep an eye on important milestones. Reports are an important feature of this tool, with editable summary reports that you can easily export to Excel.
What is your favorite aspect of this product?
Smartsheet has useful project management features such as automating workflow and viewing tasks in Gantt, calendar, and card views. Team members receive real-time critical change notifications, and the tool provides shared views, detailed history, activity logs, automated alerts, reminders, and status reports to keep everyone aligned and informed.
What do you dislike most about this product?
In Smartsheet you cannot customize the chart colors and Jira, Salesforce, Dynamics connector are limited to the Premier plan
What recommendations would you give to someone considering this product?
Smartsheet is a project management tool similar to a spreadsheet. It's good project management software if you're comfortable working in Excel but want a break from complicated formulas - Smartsheet does all the calculations for you on multiple sheets.
Pros
- Efficient Service
- Effective Service
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
Ethan G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Our teams' performance has improved.
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smarsheet is a great management tool for projects that is easy to use and keeps projects on track. It has an alert tool that is useful and keeps teams up to speed with project delivery timelines. The Gantt tool helps teams to stay on top of their projects and manage deadlines efficiently. The reporting tool is also great at understanding data in real time. It is affordable for both small and large organizations.
What is your favorite aspect of this product?
I love using the automation tool as it saves time for us and every manual and repetitive tasks is off our shoulder. Our teams' performance has improved and projects delivered on the scheduled budget and time. Our project managers can execute a project by clearly define them on a smooth workflow. I love that all our projects are well organized and on track. It is easy to use and efficiency has been present in our work activities because of Smartsheet.
What do you dislike most about this product?
I have founding nothing I dislike about this software, as it has helped us collaborate on projects effectively.
What recommendations would you give to someone considering this product?
I would advise spending time to know how the features work and to assure you the learning curve is smooth. It provides all the tools you need to manage projects. It works well for organization with complex projects that needs a clear, defined workflow.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Ikki P.
- Role: Student Academic
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2021
Best programming software
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
You can add attachments within your spreadsheets to match the information or data that is listed in Smartsheet.
What is your favorite aspect of this product?
From an IT perspective, the administrative tools are perfect for our needs. The ability to create Gant charts, prioritize tasks, and keep my team up to date with scheduling. The ability to easily modify timelines and organize data clearly.
What do you dislike most about this product?
The tool is very flexible, efficient, completely competent, everything is done through an interface similar to a spreadsheet, so it is very easy to create reports, extract information, etc.
What recommendations would you give to someone considering this product?
For teams that need more support for their projects, Smartsheet is the perfect choice due to its set of project-ready functionality. Regardless of the software you use, Smartsheet offers the features that meet your business requirements.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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