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Smartsheet Logo
Smartsheet

Smartsheet

Composite Score
9.0 /10
CX Score
9.2 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

2% Negative
5% Neutral
93% Positive

Pros

  • Transparent
  • Fair
  • Acts with Integrity
  • Helps Innovate

Feature Ratings

Average 84

Collaboration

88

Planning and Scheduling

86

Workflow Management

85

Document Management

84

Time & Expense Tracking

84

Resource Management

84

Dependency and Milestone Tracking

83

Reporting

83

Budget Management

82

Hierarchical Task Management

81

Mobile Access

80

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

85

Ease of Customization

84

Ease of IT Administration

84

Breadth of Features

83

Usability and Intuitiveness

83

Business Value Created

82

Ease of Data Integration

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Vendor Support

80

Smartsheet Reviews

Wasi W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Amazing Project Management Software

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheet has excel like interface but with advanced features which differentiates it from other similar products.

What is your favorite aspect of this product?

My favorite aspect of Smartsheet is its flexibility and automation capabilities. It allows to setup projects in many ways and also gives you the ability to set up automated workflows.

What do you dislike most about this product?

I don't dislike anything as I believe it to be a flawless product.

What recommendations would you give to someone considering this product?

I would highly recommend this product to other project managers who are looking for a productive project management tool.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Richard S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Automating processes during project management

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Process automation has led us to close new businesses, add our team to new projects, and innovate in the different areas of our company. The team now coordinates much more efficiently since we have the collaboration functions, scalability of the sheets, automated data collection, customization, and configuration, all of which is a compendium of possibilities for saving time, money, and has even allowed us to improve our annual ROI. Another positive point is the ease of carrying out collaborative work as a team, this being a fundamental part of our daily work to follow the workflow and coordinate the parts of our teams in the departments.

What is your favorite aspect of this product?

Smartsheet has allowed us to manage our projects and follow a line of work very efficiently from day one. It provides an interface packed with tools that has allowed us to automate work processes, from information collection, data analysis and report preparation, which is a comprehensive management of different work projects. Smartsheet is an easy-to-use platform, our work team has easily adapted to each function and any new features from the support team and the support material provided in its library have been the necessary support to improve and facilitate our navigation on the platform.

What do you dislike most about this product?

Our work team has adapted perfectly to the functions provided by Smartsheet, it has facilitated our work, it has been easy to use, it has automated various processes, integrated our work team and even customer support has always been attentive. Every part of the platform has been exactly what we needed, so I can't find any negative aspects to highlight; when something fails, an update is always there to fix it.

What recommendations would you give to someone considering this product?

I understand that with so many tools, Smartsheet can become an overwhelming tool, but it provides each and every one of the possibilities to correctly understand the function of the entire platform. My recommendation is to get more information about the entire function and thus facilitate the integration process.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Rupa S.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Excellent product that has automated our workflow

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

It has all the capabilities of an excel sheet but is a smarter version of it. Saves a lot of time if I had to do things in the excel otherwise

What is your favorite aspect of this product?

Its very easy to use, easy to setup workflows. Sharing and collaboration is easy.

What do you dislike most about this product?

Setting up complicated workflows takes a bit of time. Error messages also need to be improved on.

What recommendations would you give to someone considering this product?

Its an easy tool and will save you a lot of time if at present you are spending lot of time capturing data in sheets.

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Appreciates Incumbent Status

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