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Smartsheet Logo
Smartsheet

Smartsheet

Composite Score
9.0 /10
CX Score
9.2 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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In Partnership With SelectHub

Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

2% Negative
5% Neutral
93% Positive

Pros

  • Transparent
  • Fair
  • Acts with Integrity
  • Helps Innovate

Feature Ratings

Average 84

Collaboration

88

Planning and Scheduling

86

Workflow Management

85

Document Management

84

Time & Expense Tracking

84

Resource Management

84

Dependency and Milestone Tracking

83

Reporting

83

Budget Management

82

Hierarchical Task Management

81

Mobile Access

80

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

85

Ease of Customization

84

Ease of IT Administration

84

Breadth of Features

83

Usability and Intuitiveness

83

Business Value Created

82

Ease of Data Integration

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Vendor Support

80

Smartsheet Reviews

Elvis K.

  • Role: Sales Marketing
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

Fantastic product for project/portfolio management

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

In our organization, we use Smartsheet to manage our daily activities and i like how it allows us to collaborate efficiently. It has made our work more easier and effective by allowing us to collaborate easily and efficiently on projects and tasks. It allows me and my team to collaborate effortlessly on projects. I like the ability to track time spent on every project.

What is your favorite aspect of this product?

One of the things I like most about Smartsheet is its usability, simplicity and functionality. It does not require any training to get started with. It allows us to track time spent on every project, create and assign new tasks and engage with customers. Our team really enjoy using this product and it has brought a very huge impact in our company.

What do you dislike most about this product?

There is nothing to dislike about Smartsheet. In fact, it is the best software for task and project management and also time tracking.

What recommendations would you give to someone considering this product?

I highly recommend Smartsheet for project and portfolio management. To all companies, both small and large, Smartsheet is the real deal software for project and portfolio management.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Rebecca K.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

The G.O.A.T for project and portfolio management.

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet is a smart and powerful platform for project and portfolio management. It is a multipurpose program that allows us to manage everything under one roof. I like how it allows us to monitor the progress of our projects with ease. I like the ability to have sheets, dashboard and reports and being able to talk to one another and update in real time.

What is your favorite aspect of this product?

I like the ability to have everyone collaborate in one place to have these items talk to each other. The capability and ease of use that Smartsheet provides can truly help someone who is not fully efficient in Excel, reporting etc. The application has a very intuitive and friendly interface that makes it easy to learn and get started even for new beginners.

What do you dislike most about this product?

Sometimes, working with excel daily, some minor features does not translate seamlessly from one program to another. Apart from that I have nothing else to mention as a dislike about it.

What recommendations would you give to someone considering this product?

Smartsheet is a smart, solid and amazing platform for project and portfolio management. I recommend it.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Caring
  • Saves Time

Santiago P.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2021

Great product for project management

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

The amount of features available

What is your favorite aspect of this product?

Formatting, workflows and notifications

What do you dislike most about this product?

It's not the nicest to look at if you have a large number of tasks

What recommendations would you give to someone considering this product?

If you have a big project to manage, Smartsheet is a great place to start

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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