What is TeamDynamix ITSM?
TeamDynamix offers a combined IT Service Management / Project Portfolio Management platform with no-code administration and an underlying integration and automation layer. Supercharge ITSM with an ITIL-aligned, modern platform that offers rapid time to value, low admin overhead and the ability to easily adapt and evolve with changing requirements. Incorporate AI for faster ticket resolution. leverage Conversational AI to enhance self-service with automation, and quickly deploy for ESM. The platform offers highly configurable reporting and dashboards, a customizable self-service portal, and the ability to easily automate on/off-boarding, password resets, equipment replacement and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
98 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamDynamix ITSM?
Pros
- Reliable
- Trustworthy
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
End User Support Solutions
End User Self Serve
Service Catalog
Integrated Knowledge Management
Technician Administration
Multi-Site Functionality
Reporting
Multi Device Capability
Integration With IT Tools
Systems Management Integration
Business Application Integration
Vendor Capability Ratings
Vendor Support
Ease of IT Administration
Business Value Created
Ease of Implementation
Quality of Features
Availability and Quality of Training
Product Strategy and Rate of Improvement
Breadth of Features
Usability and Intuitiveness
Ease of Customization
Ease of Data Integration
Also Featured in...
TeamDynamix - Solution Suite
ITSM - Incidents & Problems
ITSM - Projects & Service Together
ITSM - Change Management - Tasks
ITSM - Workflow Builder - Change Management Approval Example
ITSM - Release Management
ITSM - CMDB
ITSM - Asset Management - Maintenance Windows
ESM - Facilities Desktop
ESM - Human Resources
Automate IT - Fast & Easy
Change the Way You Chat with AI
Making ESM a Reality
TeamDynamix Makes IT Easy
TeamDynamix ITSM Reviews
Donna F.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Dec 2023
Support is fantastic and features are beneficial!
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
TDX provides the tools that are required for success within our organization at an affordable rate.
What is your favorite aspect of this product?
The features are conducive with the needs of our environment.
What do you dislike most about this product?
The product does not include an out of box solution for some of the integrations that will be needed.
What recommendations would you give to someone considering this product?
Anyone considering this product should do a thorough review of all of the features prior to making a decision. I can attest to the fact that they have the highest level of support and will work with you to overcome any obstacles that may be presented.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
Expensive, but excellent support
Likeliness to Recommend
Pros
- Reliable
- Trustworthy
- Effective Service
- Caring
Cons
- Charges for Enhancements
Please tell us why you think this review should be flagged.
Barry B.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Dec 2023
Great product support during implementation.
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
TDX support before, during and after implementation was (and is) a big factor. Also, ease of use, ease in customizing to our needs and the capabilities built into the product is what sets it apart.
What is your favorite aspect of this product?
The iPaaS product has made customizing the ITSM to our needs really simple and easy.
What do you dislike most about this product?
If I had to pick something, it would be allowing the self-service portal to have more options to allow it to be customized. But our needs are unique to our industry.
What recommendations would you give to someone considering this product?
Give it a try and talk to clients who have the product.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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