What is TeamDynamix ITSM?
TeamDynamix offers a combined IT Service Management / Project Portfolio Management platform with no-code administration and an underlying integration and automation layer. Supercharge ITSM with an ITIL-aligned, modern platform that offers rapid time to value, low admin overhead and the ability to easily adapt and evolve with changing requirements. Incorporate AI for faster ticket resolution. leverage Conversational AI to enhance self-service with automation, and quickly deploy for ESM. The platform offers highly configurable reporting and dashboards, a customizable self-service portal, and the ability to easily automate on/off-boarding, password resets, equipment replacement and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
98 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamDynamix ITSM?
Pros
- Reliable
- Trustworthy
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
End User Support Solutions
End User Self Serve
Service Catalog
Integrated Knowledge Management
Technician Administration
Multi-Site Functionality
Reporting
Multi Device Capability
Integration With IT Tools
Systems Management Integration
Business Application Integration
Vendor Capability Ratings
Vendor Support
Ease of IT Administration
Business Value Created
Ease of Implementation
Quality of Features
Availability and Quality of Training
Product Strategy and Rate of Improvement
Breadth of Features
Usability and Intuitiveness
Ease of Customization
Ease of Data Integration
Also Featured in...
TeamDynamix - Solution Suite
ITSM - Incidents & Problems
ITSM - Projects & Service Together
ITSM - Change Management - Tasks
ITSM - Workflow Builder - Change Management Approval Example
ITSM - Release Management
ITSM - CMDB
ITSM - Asset Management - Maintenance Windows
ESM - Facilities Desktop
ESM - Human Resources
Automate IT - Fast & Easy
Change the Way You Chat with AI
Making ESM a Reality
TeamDynamix Makes IT Easy
TeamDynamix ITSM Reviews
Aditya R.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2023
Good & Easy to adopt by users
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
We evaluate many products but this was good and easy to fit in the business requirements easy to learn and end users adopt it very easily I am delighted that my team response was very good about this product
What is your favorite aspect of this product?
My Fav is reporting part and taking care of change management
What do you dislike most about this product?
integration part is quite difficult
What recommendations would you give to someone considering this product?
i can recommend this product to all type industries it is easy get fits in business requirements
Pros
- Includes Product Enhancements
- Friendly Negotiation
- Appreciates Incumbent Status
- Helps Innovate
Please tell us why you think this review should be flagged.
- Role: C-Level
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Jun 2025
HE ITSM to Enterprise Support
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Prabha G.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2025
Reliable and User-Friendly ITSM Solution with Room
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
No-Code/Low-Code Customization Unlike many ITSM tools that require extensive coding, TeamDynamix offers a highly configurable no-code/low-code platform. Workflows, automations, and forms can be modified without technical expertise, making it easier for organizations to tailor the system to their needs. 2. Unified Platform for ITSM, PPM, & ESM IT Service Management (ITSM): Robust incident, change, asset, and problem management. Project Portfolio Management (PPM): Integrated project tracking, resource management, and reporting.
What is your favorite aspect of this product?
One of the standout aspects of TeamDynamix ITSM is its no-code/low-code configurability. Unlike many ITSM platforms that require complex scripting or developer support, TeamDynamix allows teams to easily create and modify workflows, automations, and integrations without technical expertise. This flexibility makes it easier for organizations to adapt the system to their unique processes while reducing dependency on IT developers. It also enables faster implementation, improved efficiency, and lower total cost of ownership compared to more rigid ITSM solutions.
What do you dislike most about this product?
One common critique of TeamDynamix ITSM is its user interface (UI) and overall user experience (UX). While functional, some users find the UI to be less modern and intuitive compared to competitors like ServiceNow or Freshservice. Additionally, some users feel that reporting and dashboard customization could be more robust—while the platform provides reporting tools, creating highly detailed or visually rich reports may require additional effort.
What recommendations would you give to someone considering this product?
If you're considering TeamDynamix ITSM, here are some key recommendations: or trial. Assess Reporting Capabilities – If custom reporting and dashboards are critical for you, test the system's built-in tools to ensure they meet your needs. Consider Integration Needs – Check whether TeamDynamix integrates well wit
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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