What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
2
Since last award
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Respectful
- Acts with Integrity
- Transparent
- Inspires Innovation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
File Transfer
Screen Share
Audio Conferencing VoIP
Virtual Whiteboard
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Video Conferencing
Application Share
Audio Controls
Instant Messaging
Facilitator Functions
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Quality of Features
Business Value Created
Breadth of Features
Ease of Data Integration
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
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TeamViewer Reviews
Abhishek V.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Mar 2023
Reliably organize meetings and webinars
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
TeamViewer Meeting takes the headaches out of joining a video call at work. I can record our calls for later reference and share screens with colleagues whenever necessary.
What is your favorite aspect of this product?
Offering high-quality video and voice conferencing, TeamViewer Meeting allows us to conduct online meetings with our clients and team members.
What do you dislike most about this product?
If we can make the meeting room private so guests have to ask for permission before joining in on the call.
What recommendations would you give to someone considering this product?
TeamViewer Meeting allows HD-quality video conferencing and collaboration.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Oladapo A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2025
Very good application for remote support.
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
Teamviewer allows for cross-platform compatibility, mobile, windows, Linux, MacOS
What is your favorite aspect of this product?
Easy to set up, no complicated configuration needed.
What do you dislike most about this product?
The free version is great, but the commercial plans are costly
What recommendations would you give to someone considering this product?
For business & IT support teams you should consider TeamViewer Tensor for better security, multi-user management, and compliance.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Unique Features
Please tell us why you think this review should be flagged.
abhishek g.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2025
Reliable remote support tool
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
Cross-platform compatibility, high security standards, and robust remote support capabilities for both personal and business use.
What is your favorite aspect of this product?
Its seamless remote access across different devices and operating systems, ensuring smooth support and collaboration no matter the platform.
What do you dislike most about this product?
Its pricing structure, which can be costly for small businesses or individual users needing advanced features.
What recommendations would you give to someone considering this product?
I recommend specific remote access needs and ensuring that the pricing plan aligns with the features you require, as Team-Viewer offers a wide range of options based on usage.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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