TeamViewer Logo
TeamViewer Logo
TeamViewer

TeamViewer

Composite Score
8.9 /10
CX Score
9.1 /10
TeamViewer
8.9 /10

What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details


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Awards & Recognition

TeamViewer won the following awards in the Web and Video Conferencing - Enterprise category

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TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

2
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Transparent
  • Inspires Innovation

Feature Ratings

Average 87

File Transfer

89

Screen Share

88

Audio Conferencing VoIP

87

Virtual Whiteboard

86

Keyboard Mouse Control

86

Audio Conferencing Call in Bridge

86

Video Conferencing

86

Application Share

85

Audio Controls

85

Instant Messaging

85

Facilitator Functions

84

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Ease of IT Administration

85

Usability and Intuitiveness

84

Quality of Features

84

Business Value Created

84

Breadth of Features

84

Ease of Data Integration

83

Vendor Support

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

82

Ease of Customization

81

TeamViewer Reviews

Roshan G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

Good product to explore

Likeliness to Recommend

8 /10

What differentiates TeamViewer from other similar products?

Secure connections - It utilizes encrypted peer-to-peer connections for meeting data without routing through third-party servers. Free version - Unlike most competitors, TeamViewer offers a completely free version supporting meetings of up to 25 participants without any time limit. Mobile screen sharing - Presenters can share their mobile screens during meetings to demo apps or websites on the go. Recording and playback - Meetings can be recorded locally or to the cloud and played back using an integrated player.

What is your favorite aspect of this product?

Performance and Speed: "The speed and performance of TeamViewer are impressive. I can carry out tasks on remote computers with minimal lag, making it feel like I'm actually working on the local machine. This is crucial for productivity." Security Features: "I appreciate TeamViewer's commitment to security. Their end-to-end encryption and multi-factor authentication options provide peace of mind when accessing remote devices. It's crucial, especially when dealing with sensitive data." File Transfer Capabilities: "TeamViewer's file transfer capabilities are a standout feature for me. It allows me to easily share files between my devices

What do you dislike most about this product?

Pricing Structure: Some users find TeamViewer's pricing to be on the higher side, especially for business or enterprise plans. The cost can increase significantly as you add more users or devices. Connection Issues: While TeamViewer generally offers good performance, occasional connection issues or lag can occur, which can be frustrating, especially during critical tasks. License Activation: Some users have experienced challenges with license activation and perceived limitations in transferring licenses between devices. Updates and Notifications: TeamViewer's frequent updates and notifications can be bothersome for some users,

What recommendations would you give to someone considering this product?

Regular Updates: Keep TeamViewer up to date with the latest versions and security patches. This ensures you have access to the latest features and helps maintain system security. Explore Customization: If you have specific needs, explore TeamViewer's customization options. You can brand the software, create custom modules, and configure unattended access for convenience. Test with a Trial: If you're considering a paid plan, take advantage of any free trials offered by TeamViewer. This allows you to evaluate the product's suitability for your needs before committing. Training and Documentation:

Pros

  • Unique Features
  • Efficient Service
  • Generous Negotitation
  • Over Delivered

Riya T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Amazing Remote Access Solution

Likeliness to Recommend

8 /10

What differentiates TeamViewer from other similar products?

Option to opt for either random or permanent password for security mesaures.

What is your favorite aspect of this product?

Helps the team to connect and collaborate seamlessly and quickly.

What do you dislike most about this product?

Sometimes, TeamViewer does not support remote control but only screen-sharing with a certain range of devices and operating systems in general.

What recommendations would you give to someone considering this product?

If you are only concerned with screen-sharing and remote access then this is a great option.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Zafar A.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

A good tool to work with

Likeliness to Recommend

8 /10

What differentiates TeamViewer from other similar products?

This product is a good tool to establish a control on remote desktop and to conduct a conference call simultaneously.

What is your favorite aspect of this product?

It is a perfect match to Apple iOS, as it is mostly one tool that works in integration if other software is on another end.

What do you dislike most about this product?

The connection must be a really good to establish non interacting conference call and remote control.

What recommendations would you give to someone considering this product?

This product is a good option if you don't have access to other similar products.

Pros

  • Trustworthy
  • Security Protects
  • Reliable
  • Performance Enhancing

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