TeamViewer Logo
TeamViewer Logo
TeamViewer

TeamViewer

Composite Score
8.9 /10
CX Score
9.1 /10
TeamViewer
8.9 /10

What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details


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Awards & Recognition

TeamViewer won the following awards in the Web and Video Conferencing - Enterprise category

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TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

2
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Transparent
  • Inspires Innovation

Feature Ratings

Average 87

File Transfer

89

Screen Share

88

Audio Conferencing VoIP

87

Virtual Whiteboard

86

Keyboard Mouse Control

86

Audio Conferencing Call in Bridge

86

Video Conferencing

86

Application Share

85

Audio Controls

85

Instant Messaging

85

Facilitator Functions

84

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Ease of IT Administration

85

Usability and Intuitiveness

84

Quality of Features

84

Business Value Created

84

Breadth of Features

84

Ease of Data Integration

83

Vendor Support

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

82

Ease of Customization

81

TeamViewer Reviews

Harendra R.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Impressively enjoyable to use

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

Offers video conferencing in immersive HD video and clear audio including background noise cancellation in video and audio meetings across multiple devices.

What is your favorite aspect of this product?

Joining meetings via a mobile app, desktop app or directly in the web browser without downloading any software, and recording video to share immediately post-meeting.

What do you dislike most about this product?

One downside is that notifications from other users can distract participants when they are trying to focus on the meeting which can lead to interrupted conversations.

What recommendations would you give to someone considering this product?

Great for smooth presentations, screen sharing, meeting recordings and background-blur for greater privacy and distraction-free meetings. There are multiple guides and tips for helping you get started.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Carlos P.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

"Fast, real-time communication with your team".

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

Even in the free edition, TeamViewer Meeting differs from other similar applications in that it supports multiple participants during real-time meetings. The platform is easy to set up and use, and does not require extensive technical knowledge to deploy. TeamViewer Meeting includes a wide range of customization options, such as the ability to change the screen background, which allows users to tailor the videoconferencing experience to their specific needs, as well as a number of collaboration tools, such as screen and document sharing, which facilitates real-time collaboration. Finally, the image and audio quality is excellent.

What is your favorite aspect of this product?

What I like most about TeamViewer Meeting is how fast and easy it is to use and how well it works. It is a very complete and secure application that is also perfect for distributed teams like ours. It includes several collaboration tools and customization options, which makes it a great alternative for video conferencing and online collaboration, TeamViewer Meeting has allowed us to maintain constant communication with our operations staff based in different locations, which saves us time and unnecessary travel while facilitating decision making to preserve the consistency of our processes. TeamViewer Meeting truly offers an unparalleled user

What do you dislike most about this product?

With teamveiwer meeting we haven't really encountered many problems when using this tool, although we have occasionally noticed small inconveniences when sharing and controlling content. One particular problem that can be slightly annoying is the time it takes for the shared screen to load, but nothing that can't be fixed quickly.

What recommendations would you give to someone considering this product?

I recommend TeamViewer Meeting in general because it is an excellent tool for maintaining fast and real-time communication. It is easy to use, effective, secure and offers quick access to communication. This tool offers a number of advantages for team collaboration anytime, anywhere, allowing you to increase the productivity of your company.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Victor M.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Connect to the world with Teamviewer.

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

1. I have improved teamwork and maximized profits and workflow. 2. Create project collaborations and share relevant information to execute tasks through chat or video calls. 3. Create a team or individual meetings for free.

What is your favorite aspect of this product?

It is one of the best solutions to create virtual collaborations from anywhere; through this tool, we can make meetings as if we were in the same place, it allows us to share screen and essential information with clients or teams and create a busy office, with modern spaces and completely personalized.

What do you dislike most about this product?

Nothing I dislike, we work excellently remotely; we can hold meetings any day of the week and find out how the company's projects, tasks and objectives are going. Using this tool, working online is much more fun.

What recommendations would you give to someone considering this product?

This tool is very useful for those who need to remotely access computers, servers or equipment anywhere in the world. It also offers advanced security tools to protect data and information. In addition, it offers us free software for personal use.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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