TeamViewer Logo
TeamViewer Logo
TeamViewer

TeamViewer

Composite Score
8.9 /10
CX Score
9.1 /10
TeamViewer
8.9 /10

What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details


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Awards & Recognition

TeamViewer won the following awards in the Web and Video Conferencing - Enterprise category

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TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

2
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Transparent
  • Inspires Innovation

Feature Ratings

Average 87

File Transfer

89

Screen Share

88

Audio Conferencing VoIP

87

Virtual Whiteboard

86

Keyboard Mouse Control

86

Audio Conferencing Call in Bridge

86

Video Conferencing

86

Application Share

85

Audio Controls

85

Instant Messaging

85

Facilitator Functions

84

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Ease of IT Administration

85

Usability and Intuitiveness

84

Quality of Features

84

Business Value Created

84

Breadth of Features

84

Ease of Data Integration

83

Vendor Support

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

82

Ease of Customization

81

TeamViewer Reviews

Daniel M.

  • Role: Human Resources
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Guarantor of efficient communications

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

Since this type of system has been growing in recent years, a methodology has been developed that allows remote operations to be more personal despite being digital. This tool stands out for its simple interface and how fast it is for a professional to adhere to it, especially in older generations

What is your favorite aspect of this product?

I like the live chat capabilities and the options presented in a visible way when starting calls, it allows file sharing during conversations and even recording calls to view them later, it allows screen sharing to show the other what What is he doing without being complicated

What do you dislike most about this product?

I don't have any criticism, but it would be good to integrate access functions for people with different email addresses so that the general accessibility of the tool is greater.

What recommendations would you give to someone considering this product?

I recommend this system if it is the first time it is used and if you have large work teams

Pros

  • Continually Improving Product
  • Reliable
  • Efficient Service
  • Effective Service

Hadleigh A.

  • Role: Public Sector
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

A great remote desktop application

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

One of Teamviewer's most important advantages is the ease with which we can arrange and join meetings, whether at work, at home or on the go. Its superior security allows us to focus on our work rather than being concerned about our safety. It has enhanced our productivity by ensuring that we work in a secure environment where our meeting data and conversations are safeguarded.

What is your favorite aspect of this product?

It has incredible screen quality, is much more responsive, and consistently offers a pleasurable experience. Teamviewer allowed us to participate in meetings virtually, saving us the time and money necessary for setting up and attending actual meetings. The most cutting-edge security measures available in the market are included in TeamViewer, which is also cross-platform compatible and protects all meetings and files.

What do you dislike most about this product?

The need for more information and transparency regarding contract renewal and customer service. They are threatening and rigid, which drives our business away. Not interfere with a long-term partnership. Even when we don't want them to be, the connections we create for meetings are occasionally encrypted, which takes time to scan.

What recommendations would you give to someone considering this product?

For our business, TeamViewer has been incredibly necessary. Since our team is dispersed around the nation, it is not practical for them to travel to our office, given the pandemic. This presented many difficulties for our business. However, TeamViewer has enabled us to overcome them. One can interact with the IT Team to fix their challenges through this app.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Ericand-İlişkileri S.

  • Role: Human Resources
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

An efficient and productive meeting tool.

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

We can effortlessly sustain our organization's productivity and collaboration using the single work-from-anywhere Teamviewer platform. In contrast to other meeting solutions, Teamviewer offers unique services, including an exceptional video conference experience, secure data sharing, and straightforward screen sharing capabilities to improve our organization's internal and external collaboration and cooperation.

What is your favorite aspect of this product?

One of our favorite aspects is its VOIP conversations and calls, which link us quickly and with incredible quality to our clients and stakeholders. Due to TeamViewer's unmatched speed and efficiency, there is no lag between me and my target machine. This includes sending commands, exchanging files, and having an intuitive user interface. Another favorite feature I frequently use to remove malware for clients remotely is the ability to reboot a computer into safe mode from a distance.

What do you dislike most about this product?

In addition to the service, it is costly. It is tough to give it a high grade even though it is among the finest in its industry due to its high cost and complicated cancellation policy. When using proxies, the performance has a few problems that must be fixed.

What recommendations would you give to someone considering this product?

It offers excellent platform support. The service is dependable and effective in low bandwidth situations because it has been in the field for a long time. We can securely share our keyboard shortcuts with a remote user through this platform, which helps access files or other services. This tool is quite helpful for screen sharing.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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