What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
2
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Respectful
- Acts with Integrity
- Transparent
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
File Transfer
Screen Share
Audio Conferencing VoIP
Virtual Whiteboard
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Video Conferencing
Application Share
Audio Controls
Instant Messaging
Facilitator Functions
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Quality of Features
Business Value Created
Breadth of Features
Ease of Data Integration
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
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TeamViewer Reviews
Omer E.
- Role: Student Academic
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Easy to use, and good
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
TeamViewer Remote stands out from other remote access and support tools in several ways: Cross-Platform Compatibility: TeamViewer supports a wide range of operating systems and devices, including Windows, macOS, Linux, iOS, and Android, allowing seamless access and control across different platforms. Ease of Use: It offers a user-friendly interface and requires minimal setup. Users can start a remote session quickly without complex configurations. Strong Security Features: TeamViewer includes end-to-end encryption, two-factor authentication, and other security measures to protect remote sessions and data.
What is your favorite aspect of this product?
If I had to pick a favorite aspect of TeamViewer Remote, it would probably be its cross-platform compatibility. Being able to seamlessly connect and manage devices across various operating systems and devices really sets it apart. This versatility is incredibly useful for supporting diverse environments and ensuring that users can access and control their systems no matter what device they’re using.
What do you dislike most about this product?
One common drawback that users often mention about TeamViewer is its cost. While it offers a lot of features, its pricing can be on the higher side compared to some other remote access solutions, especially for individuals or small businesses. Additionally, the free version is somewhat limited and may not meet the needs of users looking for more advanced features or broader functionality. Another potential issue is that some users find the user interface to be a bit cluttered or complex, especially when trying to navigate through all the available options and settings.
What recommendations would you give to someone considering this product?
If you’re considering TeamViewer Remote, here are a few recommendations: Evaluate Your Needs: Determine what features are most important for you—whether it's cross-platform compatibility, advanced security features, or remote management capabilities. This will help you assess if TeamViewer meets your specific requirements. Try the Free Version: If you’re an individual or a small business, start with the free version to get a feel for the interface and basic functionality. This can help you understand if the product suits your needs before committing to a paid plan.
Pros
- Friendly Negotiation
- Helps Innovate
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Ayman A.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2024
Fantastic product
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
It's easy to use and have has a great user interfaces
What is your favorite aspect of this product?
It takes less time to get used to it
What do you dislike most about this product?
It isn't good with integrations
What recommendations would you give to someone considering this product?
Great recommended
Pros
- Performance Enhancing
- Saves Time
- Client Friendly Policies
- Acts with Integrity
Cons
- Slower Product Innovation
- Under Delivered
- Leverages Incumbent Status
Please tell us why you think this review should be flagged.
Alamin I.
- Role: Finance
- Industry: Banking
- Involvement: End User of Application
Submitted Jul 2024
easy to use remote controlling tool
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
It's user friendly interface and easy to use features has create a big difference.
What is your favorite aspect of this product?
The features it's providing to control someone's device and fix their issues remotely has become my favorite feature of this tool.
What do you dislike most about this product?
nothing to dislike from my side.
What recommendations would you give to someone considering this product?
In case you want scalability, customization, remote support, and other key functions, then TeamViewer will be most suitable for this. Since this platform bends to the demand of your work, it is fit for use in a situation where you need all these features.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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