TeamViewer Logo
TeamViewer Logo
TeamViewer

TeamViewer

Composite Score
8.9 /10
CX Score
9.1 /10
TeamViewer
8.9 /10

What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details


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Awards & Recognition

TeamViewer won the following awards in the Web and Video Conferencing - Enterprise category

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TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

2
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Transparent
  • Inspires Innovation

Feature Ratings

Average 87

File Transfer

89

Screen Share

88

Audio Conferencing VoIP

87

Virtual Whiteboard

86

Keyboard Mouse Control

86

Audio Conferencing Call in Bridge

86

Video Conferencing

86

Application Share

85

Audio Controls

85

Instant Messaging

85

Facilitator Functions

84

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Ease of IT Administration

85

Usability and Intuitiveness

84

Quality of Features

84

Business Value Created

84

Breadth of Features

84

Ease of Data Integration

83

Vendor Support

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

82

Ease of Customization

81

TeamViewer Reviews

Betania M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

All features are self-explanatory

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

TeamViewer Meeting keeps you connected with your contacts and teams through secure video and VoIP video conferencing, instant chat, screen sharing and more across all devices and platforms, wherever you meet. Installs on your desktop computer or cell phone for quick access to all your TeamViewer contacts, enabling face-to-face HD VoIP video and audio calls, instant chat messages with your co-workers or your entire team, scheduled group meetings.

What is your favorite aspect of this product?

Desktop screen sharing and session recording - all the essential meeting tools to securely collaborate with your teams and clients, from anywhere, anytime. Keep your video conferences truly private. Rely on end-to-end encryption and other security features. Share end-to-end encrypted files with your contacts. This way, no one can see the data in transit. Staying connected and collaborating closely with your teams while working remotely is easy with TeamViewer Meeting. Keep everyone informed no matter where they're working with on-the-go meetings or scheduled calls for team updates.

What do you dislike most about this product?

May feel like the product is still in development and/or introduction stages, but has the potential to grow, there were no error messages when searching for non-existent users in my contact list. I was expecting a message stating that no contacts were found.

What recommendations would you give to someone considering this product?

Available as a standalone desktop and mobile app, TeamViewer Meeting now integrates seamlessly with TeamViewer, allowing teams to work remotely and collaborate closely from anywhere, anytime. Small and large businesses love TeamViewer Meeting for its ease of use, no training required deployment and securely encrypted meeting environment. TeamViewer Meeting works with your team's workflow to improve daily processes and productivity, so you can collaborate securely and reliably with your teams and customers around the world.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service

Maite P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

A good communication tool with quality

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

I can say that what sets it apart is how practical it is to be able to find the functions, in general the system, even on the desktop, is easy to understand. You enter with your username and password and inside you can have meetings with up to 300 people, something that greatly facilitates meetings with teams. large or even talks with the entire team in general of the organization without having to have several meetings during the day

What is your favorite aspect of this product?

What I like the most is that it is easy to understand, it can be shared from files such as making calls with advanced quality, to give a more professional impression.

What do you dislike most about this product?

I have no problem with the way this tool works, its capabilities are well deployed in both large and small organizations, being of great help to those growing organizations

What recommendations would you give to someone considering this product?

My recommendation is to evaluate this tool from a labor criteria, it could be implemented personally but as a work tool there are many more advantages

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cameron C.

  • Role: Industry Specific Role
  • Industry: Chemicals
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Excellent System for Large Corporate Conferencing

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

Allocates robust web conferencing tools for all sorts of corporations.

What is your favorite aspect of this product?

TeamViewer Meeting enables me to get in touch with my colleagues rapidly even when we do not share contacts through corporate channels. It reduced commute fee by enhancing online meetings.

What do you dislike most about this product?

I like all aspects on this program, although I didn’t like the mobile interface, but I am pretty perfect with my PC versions.

What recommendations would you give to someone considering this product?

TeamViewer Meeting is a great solution for everyone looking to eradicate traditional meetings which are not only pricey but time consuming.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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