TeamViewer Logo
TeamViewer Logo
TeamViewer

TeamViewer

Composite Score
8.9 /10
CX Score
9.1 /10
TeamViewer
8.9 /10

What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details


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Awards & Recognition

TeamViewer won the following awards in the Web and Video Conferencing - Enterprise category

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TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

2
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Transparent
  • Inspires Innovation

Feature Ratings

Average 87

File Transfer

89

Screen Share

88

Audio Conferencing VoIP

87

Virtual Whiteboard

86

Keyboard Mouse Control

86

Audio Conferencing Call in Bridge

86

Video Conferencing

86

Application Share

85

Audio Controls

85

Instant Messaging

85

Facilitator Functions

84

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Ease of IT Administration

85

Usability and Intuitiveness

84

Quality of Features

84

Business Value Created

84

Breadth of Features

84

Ease of Data Integration

83

Vendor Support

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

82

Ease of Customization

81

TeamViewer Reviews

Madi M.

  • Role: Sales Marketing
  • Industry: Agriculture
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Software is simple and easy to use!

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

It’s simple and makes life easier!

What is your favorite aspect of this product?

Simplicity.

What do you dislike most about this product?

View looks a bit dated.

What recommendations would you give to someone considering this product?

Update graphics.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Cons

  • Under Delivered

Aggrey M.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Great Web Conferencing Features

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

TeamViewer Meeting offers Amazing web meeting features yet it's cost effective

What is your favorite aspect of this product?

I like that TeamViewer Meeting is affordable It's Resourceful and using it is easy too The software makes online meeting management easy

What do you dislike most about this product?

Not a single problem with this software

What recommendations would you give to someone considering this product?

I recommend this software as it offers great features and I particularly love the quality of audio and video

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Juan C.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Very complete perfect for managing your team"

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

It is widely used, it is easy and intuitive to implement and use, it has a very clean interface, other applications that we have used have very long learning processes for the common user, we like it to be easy and fast.

What is your favorite aspect of this product?

Easy to use and implement, it makes it easy for all users to access any device from anywhere and at any time, it allows us to interact in different ways, be it messages, voice messages and writing, it offers good value for money.

What do you dislike most about this product?

the mobile application does not work as well as the desktop version, the api should be flexible to integrate with other applications.

What recommendations would you give to someone considering this product?

If you need to connect with coworkers, hold meetings or provide remote assistance, temaviewer is very practical, it also allows us to test its features using the free version and expand its possibilities by purchasing a license.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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