What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
2
Since last award
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Respectful
- Acts with Integrity
- Transparent
- Inspires Innovation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
File Transfer
Screen Share
Audio Conferencing VoIP
Virtual Whiteboard
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Video Conferencing
Application Share
Audio Controls
Instant Messaging
Facilitator Functions
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Quality of Features
Business Value Created
Breadth of Features
Ease of Data Integration
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
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TeamViewer Reviews
Ankit S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2022
Reliable video calling platform to share documents
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
I am using this tool as an alternative option for Google Meet and I use this tool often for client meetings. Also, screen recording during conferences is much more effective and easy. We can share the files as well using the chat option securely and quickly.
What is your favorite aspect of this product?
It is one of the productive devices that helps me to connect with a large number of participants in a single meeting. The addition and removal of participants during the meeting are also much easier. Using this platform, we can collaborate internally and externally more efficiently. The UI and dashboard are more user-friendly. It is one of the most prominent and reliable tools from TeamViewer.
What do you dislike most about this product?
This platform needs to review its pricing and plans, especially for small enterprises. Also, during multiple tab openings, it lags in between and the audio/video quality seems a bit low. It needs a high-speed internet connection for better performance.
What recommendations would you give to someone considering this product?
Recommending this tool is a great pleasure just because of its features and price. The customer service has improved a lot and working at a good pace. Overall, a great product with a good team.
Pros
- Continually Improving Product
- Unique Features
- Efficient Service
- Client Friendly Policies
Cons
- Less Transparent
- Wastes Time
Please tell us why you think this review should be flagged.
Parthiv S.
- Role: Sales Marketing
- Industry: Apparel
- Involvement: Business Leader or Manager
Submitted Sep 2022
Disappointed, but not surprised
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
The fact is that it doesn't, really. I was not satisfied with this product, but that's also probably because I did not use it that much.
What is your favorite aspect of this product?
I do not think I have any favorite aspects of it, the features I liked were mostly standard features most other competitors offer.
What do you dislike most about this product?
The speed, the lag and the frustration it gave me.
What recommendations would you give to someone considering this product?
Be careful, do your own research before you go for it!
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Unique Features
Cons
- Slower Product Innovation
- Vendor's Interest First
- Less Generous
Please tell us why you think this review should be flagged.
Ghazal Z.
- Role: Operations
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Jul 2022
User friendly Lot of features
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
It has flawless connectivity with a lot of cool and effective features. TeamViewer is top of the line product and it really stands out from the crowd. I would say it's the best product for remote access.
What is your favorite aspect of this product?
It has audio and video conferencing features. Also, I love the whiteboard and chat box that enables me to communicate with ease. I like the black-screen option which gives me more privacy when I'm working remotely. I can save the addresses of other computers which saves a lot of time.
What do you dislike most about this product?
Sometimes, it detects commercial activity when I access a system outside the office LAN. Once it detects the problem, it won't trust you and won't establish the connection.
What recommendations would you give to someone considering this product?
If you have a remote team or your job requires checking other connected devices to your network, TeamViewer would be a great help for you. It is excellent for remote access and communication. You can do instant messaging, use a whiteboard for free drawing, hear the audio from other computers, send function commands (Alt+Del+Shirt) and even restart a computer remotely.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Cons
- Vendor's Interest First
Please tell us why you think this review should be flagged.
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