TeamViewer Logo
TeamViewer Logo
TeamViewer

TeamViewer

Composite Score
8.9 /10
CX Score
9.1 /10
TeamViewer
8.9 /10

What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details


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Awards & Recognition

TeamViewer won the following awards in the Web and Video Conferencing - Enterprise category

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TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

2
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Transparent
  • Inspires Innovation

Feature Ratings

Average 87

File Transfer

89

Screen Share

88

Audio Conferencing VoIP

87

Virtual Whiteboard

86

Keyboard Mouse Control

86

Audio Conferencing Call in Bridge

86

Video Conferencing

86

Application Share

85

Audio Controls

85

Instant Messaging

85

Facilitator Functions

84

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Ease of IT Administration

85

Usability and Intuitiveness

84

Quality of Features

84

Business Value Created

84

Breadth of Features

84

Ease of Data Integration

83

Vendor Support

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

82

Ease of Customization

81

TeamViewer Reviews

Ankit S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Reliable video calling platform to share documents

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

I am using this tool as an alternative option for Google Meet and I use this tool often for client meetings. Also, screen recording during conferences is much more effective and easy. We can share the files as well using the chat option securely and quickly.

What is your favorite aspect of this product?

It is one of the productive devices that helps me to connect with a large number of participants in a single meeting. The addition and removal of participants during the meeting are also much easier. Using this platform, we can collaborate internally and externally more efficiently. The UI and dashboard are more user-friendly. It is one of the most prominent and reliable tools from TeamViewer.

What do you dislike most about this product?

This platform needs to review its pricing and plans, especially for small enterprises. Also, during multiple tab openings, it lags in between and the audio/video quality seems a bit low. It needs a high-speed internet connection for better performance.

What recommendations would you give to someone considering this product?

Recommending this tool is a great pleasure just because of its features and price. The customer service has improved a lot and working at a good pace. Overall, a great product with a good team.

Pros

  • Continually Improving Product
  • Unique Features
  • Efficient Service
  • Client Friendly Policies

Cons

  • Less Transparent
  • Wastes Time

Parthiv S.

  • Role: Sales Marketing
  • Industry: Apparel
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Disappointed, but not surprised

Likeliness to Recommend

7 /10

What differentiates TeamViewer from other similar products?

The fact is that it doesn't, really. I was not satisfied with this product, but that's also probably because I did not use it that much.

What is your favorite aspect of this product?

I do not think I have any favorite aspects of it, the features I liked were mostly standard features most other competitors offer.

What do you dislike most about this product?

The speed, the lag and the frustration it gave me.

What recommendations would you give to someone considering this product?

Be careful, do your own research before you go for it!

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

Cons

  • Slower Product Innovation
  • Vendor's Interest First
  • Less Generous

Ghazal Z.

  • Role: Operations
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

User friendly Lot of features

Likeliness to Recommend

8 /10

What differentiates TeamViewer from other similar products?

It has flawless connectivity with a lot of cool and effective features. TeamViewer is top of the line product and it really stands out from the crowd. I would say it's the best product for remote access.

What is your favorite aspect of this product?

It has audio and video conferencing features. Also, I love the whiteboard and chat box that enables me to communicate with ease. I like the black-screen option which gives me more privacy when I'm working remotely. I can save the addresses of other computers which saves a lot of time.

What do you dislike most about this product?

Sometimes, it detects commercial activity when I access a system outside the office LAN. Once it detects the problem, it won't trust you and won't establish the connection.

What recommendations would you give to someone considering this product?

If you have a remote team or your job requires checking other connected devices to your network, TeamViewer would be a great help for you. It is excellent for remote access and communication. You can do instant messaging, use a whiteboard for free drawing, hear the audio from other computers, send function commands (Alt+Del+Shirt) and even restart a computer remotely.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Cons

  • Vendor's Interest First

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