What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
2
Since last award
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 92%
- Negotiation and Contract:
- 90%
- Conflict Resolution:
- 92%
- Strategy & Innovation:
- 90%
- Service Experience:
- 92%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Respectful
- Acts with Integrity
- Transparent
- Inspires Innovation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
File Transfer
Screen Share
Audio Conferencing VoIP
Virtual Whiteboard
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Video Conferencing
Application Share
Audio Controls
Instant Messaging
Facilitator Functions
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Quality of Features
Business Value Created
Breadth of Features
Ease of Data Integration
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
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TeamViewer Reviews
Sheryl B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jun 2022
In terms of online meetings, it's a good option.
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
TeamViewer Meetings and TeamViewer are both used by our IT team, making any necessary debugging a breeze. Online meetings to discuss project updates, etc., are something we frequently do while working from home using this tool. Many scenarios called for its use, and I was able to make good use of it. For small to medium-sized businesses, TeamViewer Meeting is a great option. Our sister company, which employs about 100 people, expressed interest in using TeamViewer Meeting with us. Because they've used TeamViewer Meeting [before, which is how it is] quite a bit.
What is your favorite aspect of this product?
A wide range of communication methods (messaging, voicemail, and writing) are available. What I appreciate most about TVM is not only its simple but secure platform for conducting business discussions but also its video conferencing, remote desktop while conferencing, VoIP calls, and instant messaging features. Excellent customer service, and the ability to share files and documents during a conference call was a huge plus.
What do you dislike most about this product?
I don't like about TeamViewer Meeting (TVM) is its reliance on internet speed and linearity in its functions, which directly cause problems with logging in and disconnecting in the app.
What recommendations would you give to someone considering this product?
In my opinion, TeamViewer Meeting is an excellent conference call tool because it is very user-friendly, syncs contacts, and allows you to add up to 300 participants to a single conference call. Try the free version first, and then decide whether or not to purchase the annual subscription based on your own experience, if you can afford it.
Pros
- Helps Innovate
- Trustworthy
- Efficient Service
- Saves Time
Please tell us why you think this review should be flagged.
Farooq S.
- Role: Information Technology
- Industry: Retail
- Involvement: End User of Application
Submitted May 2022
A Must tool during the pandemic
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
A must tool for all the IT and other domain resources during this hard times of pandemic as everyone working from home and easy for the IT and network team to access the system remotely and get the things resolved and also ensure the installation and issues with the system
What is your favorite aspect of this product?
Screen share to get the things resolved with the system and also to access the system remotely to get the assigned work or task done
What do you dislike most about this product?
its bit slow at times and not that user friendly while accessing the system using mobile
What recommendations would you give to someone considering this product?
Should make the remote access through mobile more user friendly
Pros
- Transparent
- Security Protects
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
Midori S.
- Role: Finance
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted May 2022
Great quick to use tool
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
Unlike other tools, this is a tool that is presented as an additional tool from the same company, from teamviewer, which means that it is a tool that is generally implemented by members of said tool, and facilitates interpersonal communications by medium of video calls
What is your favorite aspect of this product?
My favorite aspect would be that without a doubt it is a tool with a quite understandable aspect, from the desktop application to capabilities that are carried out in real time, such as chats and sharing documents, everything is done with the ability to serve and satisfy the professionals of these times
What do you dislike most about this product?
I am not aware of bad functionality of the tool so I consider it to be good
What recommendations would you give to someone considering this product?
I could recommend it because it is easy to use and implement also in comparison to others it allows multiple people to connect with the same quality and share any screen or message if you wish
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
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