TeamViewer Customer Reviews 2025 | SoftwareReviews

TeamViewer

Composite Score

8.9 /10

CX Score

9.1 /10

281 Reviews Write a Review

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What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details

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Awards & Recognition

TeamViewer won the following awards in the Web and Video Conferencing - Enterprise category

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11 Top Rated Capabilities

10 Top Rated Features

2024

7 Top Rated Capabilities

7 Top Rated Features

2023

8 Top Rated Capabilities

9 Top Rated Features

2022

TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

2
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

2% Negative

5% Neutral

93% Positive

Pros

Respectful
Acts with Integrity
Transparent
Inspires Innovation

Feature Ratings

Average 87

File Transfer

Screen Share

Audio Conferencing VoIP

Virtual Whiteboard

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Video Conferencing

Application Share

Audio Controls

Instant Messaging

Facilitator Functions

Vendor Capability Ratings

Average 83

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Business Value Created

Breadth of Features

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Also Featured in...

Remote Monitoring and Management

Score 9.0

View TeamViewer in this category (opens in a new tab)

Remote Support

Score 8.9

View TeamViewer in this category (opens in a new tab)

Enterprise Mobile Management

Score 7.8

View TeamViewer in this category (opens in a new tab)

TeamViewer Videos

TeamViewer Reviews

Vikas R.

Role: Operations
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2022

TeamViewer Review

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

Ease of access Security Portability

What is your favorite aspect of this product?

The security and ease of access are my favorite aspects of the product.

What do you dislike most about this product?

The cost model of the app, and the inability of connecting with someone who is on a lower version then you.

What recommendations would you give to someone considering this product?

Try to learn the demo version software before buying the real deal

Pros

Enables Productivity
Efficient Service
Altruistic
Friendly Negotiation

Leslie H.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

Great features, makes it easy to connect

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

Really great screen share capabilities

What is your favorite aspect of this product?

really fast and easy to connect with.

What do you dislike most about this product?

nothing to say here not really

What recommendations would you give to someone considering this product?

Just to be mindful of how many steps it takes to connect teams.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Bruno C.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

Easy to use with great layout and design

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

Team Viewer Meeting is the video conference app through which we can connect with multiple people even with the free version. It has a great layout and design and is easy to use and learn for beginners and they never get confused. Its intuitive design enables us to start with one of the best interfaces which do not require any specialized knowledge or learning.

What is your favorite aspect of this product?

Integration of Team Viewer Meeting is very good to manage live mails during meetings and meetings can be recorded in the best image quality. Its security system is very protective and brilliant because its authentication process has two factors that make the security completely hermetic to unauthorized access.

What do you dislike most about this product?

Team viewer meeting needs to upgrade its payment feature because if we are using the app without paying then we have to reconnect after every 45 minutes which makes it difficult to continue our meetings and conference. Also, we cannot add contacts unless the person has their own app account set up. Also, the access code is very short-lived and sometimes it becomes difficult to access all the staff members.

What recommendations would you give to someone considering this product?

I would definitely recommend Team Viewer Meeting to other people this is a great video conferencing tool with excellent and vast features. It helps us to coordinate daily on different tasks with our clients.

Pros

Respectful
Helps Innovate
Enables Productivity
Trustworthy

TeamViewer

What is TeamViewer?

Company Details

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Awards & Recognition

TeamViewer Ratings

89 Likeliness to Recommend

1 Since last award

94 Plan to Renew

2 Since last award

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love TeamViewer?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

File Transfer File transfer services

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Video Conferencing Interactive video conferencing using a webcam

Application Share Ability to share a single application only for viewing by web conference participants

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Instant Messaging Real-time, text-based communication between two or more people

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Remote Monitoring and Management

Remote Support

Enterprise Mobile Management

TeamViewer Videos

TeamViewer Remote: It's time for a new view

See what's New in TeamViewer Remote

TeamViewer Reviews

Vikas R.

TeamViewer Review

Likeliness to Recommend

Pros

Leslie H.

Great features, makes it easy to connect

Likeliness to Recommend

Pros

Bruno C.

Easy to use with great layout and design

Likeliness to Recommend

Pros

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Feature Ratings

File Transfer

Screen Share

Audio Conferencing VoIP

Virtual Whiteboard

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Video Conferencing

Application Share

Audio Controls

Instant Messaging

Facilitator Functions

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Business Value Created

Breadth of Features

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization