What is TeamViewer?
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
2
Since last award
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamViewer?
Pros
- Respectful
- Acts with Integrity
- Transparent
- Inspires Innovation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
File Transfer
Screen Share
Audio Conferencing VoIP
Virtual Whiteboard
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Video Conferencing
Application Share
Audio Controls
Instant Messaging
Facilitator Functions
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Quality of Features
Business Value Created
Breadth of Features
Ease of Data Integration
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
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TeamViewer Reviews
Jason T.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2022
Teamviewer delivers good quality remote operations
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
With each new update teamviewer shows constant improvements, not only adding more stability to the video quality, but also at the configuration level, since there are now higher resolution rates to choose from, which allows us to work comfortably regardless of the amount of bandwidth we are using.
What is your favorite aspect of this product?
Teamviewer is mostly focused on improving the experience of working remotely on a computer, but it can also be used to work more complexly by using the software's own functions for group meetings, either to make sharing information from the platform much easier, or to explain a work-related topic to several people
What do you dislike most about this product?
Apart from the fact that teamviewer sometimes freezes and we have to restart it in order to continue working, there have been no other issues that have prevented us from managing it properly. This seems to be mostly because some of the computers we use for work do not meet enough requirements to maintain a stable management.
What recommendations would you give to someone considering this product?
We recommend the use of a service such as teamviewer to work with maintenance, as it is essential if the management is handled remotely, so that customers remain confident with the mechanics that this type of program represents, usually in the area of technical maintenance, or simply to work remotely due to problems with the layout.
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
Isabella D. W.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jan 2022
Good video call tool
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
It allows us to have greater communication with several people at the same time, with better quality at any time, showing us an audio quality and a vision that is very beneficial for everyone, it can be used on any device with greater ease for each of our clients in a way Effective at your convenience
What is your favorite aspect of this product?
I like this program because in a practical and innovative way you can be in communication with several people at the same time at the same time regardless of the place, the distance and where they are, publicize, discuss, give opinions and give points of view of anyone of our products, showing images, mail with a better effectiveness that everyone will see at the same time
What do you dislike most about this product?
I like everything and there is nothing that I dislike
What recommendations would you give to someone considering this product?
I recommend it because it is very helpful and very beneficial since all our clients have the possibility of being in communication with us at the same time, without leaving aside other things or commitments that they have to do, just with the simple fact of having any device on hand
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Saves Time
Please tell us why you think this review should be flagged.
Areeb A.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Jan 2022
Perfect tool for remote support.
Likeliness to Recommend
What differentiates TeamViewer from other similar products?
The IT can control my screen and get access to my system which makes it easy to download or repair any software.
What is your favorite aspect of this product?
Remote support with the IT team.
What do you dislike most about this product?
nothing to dislike.
What recommendations would you give to someone considering this product?
It is a good tool for work from home employees.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Client Friendly Policies
Please tell us why you think this review should be flagged.
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