TeamViewer Logo
TeamViewer Logo
TeamViewer

TeamViewer

Composite Score
8.9 /10
CX Score
9.1 /10
TeamViewer
8.9 /10

What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details


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Awards & Recognition

TeamViewer won the following awards in the Web and Video Conferencing - Enterprise category

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TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

2
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Transparent
  • Inspires Innovation

Feature Ratings

Average 87

File Transfer

89

Screen Share

88

Audio Conferencing VoIP

87

Virtual Whiteboard

86

Keyboard Mouse Control

86

Audio Conferencing Call in Bridge

86

Video Conferencing

86

Application Share

85

Audio Controls

85

Instant Messaging

85

Facilitator Functions

84

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Ease of IT Administration

85

Usability and Intuitiveness

84

Quality of Features

84

Business Value Created

84

Breadth of Features

84

Ease of Data Integration

83

Vendor Support

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

82

Ease of Customization

81

TeamViewer Reviews

Victoria S.

  • Role: Finance
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2021

Wherever this concrete communication

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

It is one of the easy-to-use Teamviewer tools, even compared to other tools this video communication system called makes users keep a direct contact without complications with clients and partners from anywhere where you are

What is your favorite aspect of this product?

What I like is that versions installed on the constant desktop are updated to provide an updated experience every time you enter, your command and algorithms are quite simple but powerful to guarantee good communication safely with users who are members of the tool

What do you dislike most about this product?

It should be an experience that goes to any customer not exclusively to users of the TeamViewer tool, because it is pretty good

What recommendations would you give to someone considering this product?

A communication system on the nine by means of messaging and videos online safely and filtered from the first moment, it is also accessible and complete

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Effective Service

Ardi S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

Remote connections are made with this

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

By creating an account, you may remotely operate linked PCs. Files may be moved by simply dragging them. You may also change the display of the screen depending on the time, making it simple to choose between speed and visual quality. If you are an individual, you may use it without creating an account and begin using it for free. You can work remotely and tackle screen chores that are difficult to describe over the phone or chat.

What is your favorite aspect of this product?

It is simple to set up and is intended for clients who require only routine maintenance. It is quite handy for saving time and resolving difficulties swiftly. Client satisfaction has grown as a consequence of fewer visits and an improvement in the substance of the support, which is extremely beneficial. With growing work at home and limited mobility, this tool allows you to access remotely even on a distant PC, allowing you to continue working without interruption.

What do you dislike most about this product?

Nothing in particular in terms of functionality, however, if the version used when connecting is different, it may be unable to connect, necessitating an upgrade. I'd like it more if the cost of use were a little cheaper.

What recommendations would you give to someone considering this product?

Recommendation for those considering remote access. It is possible to respond to customers in faraway locations without having to visit there. You are no longer constrained by temporal constraints such as visits. Even for topics that are tough to present over the phone, the level of comprehension is fast. You may connect to another PC and operate remotely, as well as give remote assistance to an employee who does not understand the operation and troubleshoot problems. You may need a file from a remote computer's local folder; in this case, you can connect to the machine using TeamViewer and acquire the file.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jason M.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

The world's easiest remote connectivity

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

We can connect to other devices to provide specialized, unique, and practical support to customers with problems of any kind. He synthesized the possibility of starting a business based on connectivity and organizational communication. It is frequently used between departments.

What is your favorite aspect of this product?

TeamViewer has been known worldwide and running on every computer for many years. It is highly feasible to coordinate a tech support style form of troubleshooting. It is used from any mobile and desktop device. It's fantastic to be able to use someone else's PC from the comfort of my workspace.

What do you dislike most about this product?

The first is that it relies heavily on a highly efficient Internet connection, and the second is that the interface is changed very often; they delete features or move them around all the time.

What recommendations would you give to someone considering this product?

I recommend TeamViewer to connect and manipulate other users' devices very gently; it is effective and tends to exceed expectations for its reasonable price. It helps improve communication and interaction between people with common interests.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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