TeamViewer Logo
TeamViewer Logo
TeamViewer

TeamViewer

Composite Score
8.9 /10
CX Score
9.1 /10
TeamViewer
8.9 /10

What is TeamViewer?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details


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Awards & Recognition

TeamViewer won the following awards in the Web and Video Conferencing - Enterprise category

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TeamViewer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

2
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Transparent
  • Inspires Innovation

Feature Ratings

Average 87

File Transfer

89

Screen Share

88

Audio Conferencing VoIP

87

Virtual Whiteboard

86

Keyboard Mouse Control

86

Audio Conferencing Call in Bridge

86

Video Conferencing

86

Application Share

85

Audio Controls

85

Instant Messaging

85

Facilitator Functions

84

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Ease of IT Administration

85

Usability and Intuitiveness

84

Quality of Features

84

Business Value Created

84

Breadth of Features

84

Ease of Data Integration

83

Vendor Support

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

82

Ease of Customization

81

TeamViewer Reviews

Dustin S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

It can be controlled remotely and is ideal for tel

Likeliness to Recommend

10 /10

What differentiates TeamViewer from other similar products?

There are now workers who work from home, and because the company's personal computer was originally created as a server, it is not possible to move it to their house, including the data, but with Team Viewer, it can be done remotely even if there is no data on the home computer. Having access to the company's computer and the ability to establish the same atmosphere as in the office, I can now work. Computer problems may be fixed remotely by the system's staff.

What is your favorite aspect of this product?

The configuration and operations of a remote PC can be performed remotely. Furthermore, unlike the remote office, it is convenient since it can see how the users on the remote side are operating. It is quite useful for inspecting PCs at foreign bases. It is used to manage a variety of personal computers as well as virtual personal computers. It is also useful because it may be used as support on the client's home computer. In my opinion, the expense is the merit. VDI installation costs thousands of dollars or more, however, we were able to undertake remote work at a very low cost using TeamViewer Meeting .

What do you dislike most about this product?

Because it is constantly possible to connect to the Internet in most situations and there is no need to actively activate the application, there is a possibility that hostile individuals will discover. It would be desirable if the password's digits could be increased, altered at random, or in an irregular pattern.

What recommendations would you give to someone considering this product?

When you need to operate a PC at another location from a remote location, you can effortlessly access it. I've felt secure since I entered a password to gain access to him. I believe it is also advantageous to be able to operate while staring at the screen of another person while being taught to execute activities over the phone. A virtualized personal computer can be used even if it is not connected to a monitor, and there is no need for installation space. It didn't take long to get everything up and running. The presentation of the findings took about a month. It's a privilege to be able to use it from a location other than your computer.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Apr 2021

Super elegant with video conferencing.

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Guadalupe M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2020

Meet online with anyone at ease with Blizz

Likeliness to Recommend

9 /10

What differentiates TeamViewer from other similar products?

It has voice, video, screen sharing, file sharing, instant messaging features all in single platform unlike otner collaboration systems.

What is your favorite aspect of this product?

Team messaging and face-to-face HD VoIP capabilities are what i like most since it has saved time and finances incurred while communicating.

What do you dislike most about this product?

However, I don't like that Blizz lacks offline access.

What recommendations would you give to someone considering this product?

I highly recommend Blizz since it hosts huge huddles of up to 300 participants in a meeting.

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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