Vonage

Vonage Business Communications

Composite Score

8.0 /10

CX Score

8.3 /10

44 Reviews Write a Review

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What is Vonage Business Communications?

Vonage’s unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. This combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video and voice.

Company Details

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Awards & Recognition

Vonage Business Communications won the following awards in the Unified Communications as a Service category

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1 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2025

1 Top Rated Capabilities

4 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

3 Top Rated Features

2022

Vonage Business Communications Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Vonage Business Communications.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

8
Since last award

96 Plan to Renew

8
Since last award

78 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Vonage Business Communications?

3% Negative

2% Neutral

95% Positive

Pros

Reliable
Performance Enhancing
Unique Features
Effective Service

Feature Ratings

Average 82

Communications

Web & Desktop Conferencing

Call Management

Mobility

Secure Access

Presence IM

Continuous UCC

Audio Transcription

Speech Access and Personal Assistant

Session Border Controller

Centralized Management Portal

Vendor Capability Ratings

Average 80

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Quality of Features

Ease of IT Administration

Vendor Support

Business Value Created

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vonage Business Communications Reviews

Prince F.

Role: Operations
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Vonage Business Delivers Scalable VoIP with Strong

Likeliness to Recommend

8 /10

What differentiates Vonage Business Communications from other similar products?

Competitive international calling rates and global virtual numbers make it suitable for businesses with international clients or remote teams abroad.

What is your favorite aspect of this product?

Offers 24/7 customer support and guided onboarding, which many users find better than the support from budget VoIP services like Grasshopper or Ooma.

What do you dislike most about this product?

Many useful features—like call recording, voicemail transcription, and CRM integrations—are only available on higher-tier plans.

What recommendations would you give to someone considering this product?

Wired connections are generally more reliable than Wi-Fi for voice.

Pros

Client's Interest First
Friendly Negotiation
Security Protects
Helps Innovate

Vivek S.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2025

Lets Your Team Call, Text & Meet

Likeliness to Recommend

8 /10

What differentiates Vonage Business Communications from other similar products?

Global-scale and API-enabled Simple UI Unified voice, SMS, and video in one platform

What is your favorite aspect of this product?

Reliable call quality & full-featured communication suite

What do you dislike most about this product?

Poor customer support

What recommendations would you give to someone considering this product?

Good fit for small to mid-sized teams needing a unified, well-featured VoIP and messaging solution with global reach.

Pros

Continually Improving Product
Reliable
Caring
Client Friendly Policies

Role: Human Resources
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted May 2025

It is a good software to use for VOIP.

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Vonage Business Communications

What is Vonage Business Communications?

Company Details

Need Assistance?

Awards & Recognition

Vonage Business Communications Ratings

86 Likeliness to Recommend

8 Since last award

96 Plan to Renew

8 Since last award

78 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Vonage Business Communications?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Communications Includes communication portals, secure messaging, and automated alerts.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Secure Access Establishment of a VPN session to the internal phone system.

Presence IM Knowing the availability of users.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vonage Business Communications Reviews

Prince F.

Vonage Business Delivers Scalable VoIP with Strong

Likeliness to Recommend

Pros

Vivek S.

Lets Your Team Call, Text & Meet

Likeliness to Recommend

Pros

It is a good software to use for VOIP.

Likeliness to Recommend

Pros

Most Popular Vonage Business Communications Comparisons

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Feature Ratings

Communications

Web & Desktop Conferencing

Call Management

Mobility

Secure Access

Presence IM

Continuous UCC

Audio Transcription

Speech Access and Personal Assistant

Session Border Controller

Centralized Management Portal

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Quality of Features

Ease of IT Administration

Vendor Support

Business Value Created

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement