Vonage

Vonage Business Communications

Composite Score

6.0 /10

CX Score

6.0 /10

5 Reviews Write a Review

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What is Vonage Business Communications?

Vonage’s unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. This combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video and voice.

Company Details

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Vonage Business Communications Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

80 Plan to Renew

65 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+58 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Vonage Business Communications?

20% Negative

0% Neutral

80% Positive

Feature Ratings

Average 66

AI Engine for CPaaS

WebRTC-based Calling

Drag and Drop User Interface

MMS API

Online Cloud Platform

Integration APIs

Software Development Kit

Code Libraries

Communication APIs

Cloud Integration

Vendor Capability Ratings

Average 69

Availability and Quality of Training

Quality of Features

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Vendor Support

Business Value Created

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features

Also Featured in...

Unified Communications as a Service

Score 8.0

View Vonage Business Communications in this category (opens in a new tab)

Vonage Business Communications Reviews

Balakrishna S.

Role: Operations
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Great product for business

Likeliness to Recommend

8 /10

What differentiates Vonage Business Communications from other similar products?

Beat Voip features

What is your favorite aspect of this product?

Cloud and customer support

What do you dislike most about this product?

Technical issues sometimes

What recommendations would you give to someone considering this product?

This is the good voip service provides good interface for mobiles

Pros

Effective Service
Saves Time
Helps Innovate
Performance Enhancing

Cons

Charges for Enhancements

Vonage Business Communications

What is Vonage Business Communications?

Company Details

Need Assistance?

Vonage Business Communications Ratings

78 Likeliness to Recommend

80 Plan to Renew

65 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+58 Net Emotional Footprint

How much do users love Vonage Business Communications?

Feature Ratings Average rating of all product features, some of which may not be shown below

AI Engine for CPaaS Supports conversational AI solutions, such as text-to-speech, speech-to-text, sentiment analysis, and call highlights.

WebRTC-based Calling Enables real-time communication (RTC) in web browsers and mobile apps.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

MMS API API for sending and receiving multimedia formats.

Online Cloud Platform Works as a SaaS solution natively on the cloud.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Software Development Kit Libraries for building applications on different desktop and mobile platforms.

Code Libraries Provides a library of code samples to build out a customized platform.

Communication APIs Embed voice, video, SMS, and other communication functionality into your application stack via APIs.

Cloud Integration Includes real-time data integration, APIs, and data quality.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.