Workplace from Meta

Composite Score

8.7 /10

CX Score

8.9 /10

127 Reviews Write a Review

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What is Workplace from Meta?

Workplace (sunsetting 2025) is a communication tool that connects everyone in your company, even if they’re working remotely. Use familiar features like Groups, Chat, Rooms and Live video broadcasting to get people talking and working together.

Company Details

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Awards & Recognition

Workplace from Meta won the following awards in the Digital Workplace category

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2025 Data Quadrant Champion

Latest Award, 2025

0 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2025

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

7 Top Rated Features

2024

2 Top Rated Capabilities

10 Top Rated Features

2023

2 Top Rated Capabilities

12 Top Rated Features

2022

Workplace from Meta Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Workplace from Meta.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Workplace from Meta?

3% Negative

4% Neutral

93% Positive

Pros

Respectful
Fair
Caring
Friendly Negotiation

Feature Ratings

Average 81

News Feed

Chat Capabilities

Live Video Capabilities

Instant Messaging

Diversity and Inclusion

Employee Directory

Home Page

Virtual Floor Plans

Mobile App

Employee Engagement

Discussion Forums

Vendor Capability Ratings

Average 80

Quality of Features

Ease of IT Administration

Breadth of Features

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Business Instant Messaging - Enterprise

Score 8.9

View Workplace from Meta in this category (opens in a new tab)

Business Instant Messaging - Midmarket

Score 8.9

View Workplace from Meta in this category (opens in a new tab)

Workplace from Meta Reviews

Dareck M.

Role: Human Resources
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Excellent capacity to publish.

Likeliness to Recommend

9 /10

What differentiates Workplace from Meta from other similar products?

Workplace ensures and encourages collaboration through the integration of group chat and instant messaging. Employees can respond in real time using the chat tool, and project groups are encouraged to have productive conversations. You can post an unlimited number of photos and videos.

What is your favorite aspect of this product?

I like Workplace for the following reasons: You can access your work chat from any location and at any time with the desktop program and the phone application. You can use the audio and video calling feature to communicate with team members. You can use this chat to send messages, files or any other document related to your work. To see your previous chats, you can use keywords to search for them.

What do you dislike most about this product?

The format for bulk uploading data from a spreadsheet to Workplace can be challenging and requires IT involvement. This procedure may be easier. Video playback functionality could be improved.

What recommendations would you give to someone considering this product?

I recommend Meta's Workplace, it allows you to share files and communicate with coworkers through chat, voice calls and video calls. For online meetings, you can use the chat system. In group conversations, you can add a profile picture, description, and pin message.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Industry Specific Role
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted May 2022

A natural choice for the Facebook generation.

Likeliness to Recommend

8 /10

Pros

Reliable
Helps Innovate
Performance Enhancing
Enables Productivity

Cons

Leverages Incumbent Status
Slower Product Innovation
Charges for Enhancements

Ashley L.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

To stream and record our large-scale meetings.

Likeliness to Recommend

9 /10

What differentiates Workplace from Meta from other similar products?

It offers quality video and live streaming capabilities. It keeps us connected socially and professionally.

What is your favorite aspect of this product?

We can stay connected in a very easy and familiar way. to chat, share documents or data, post stories, post live updates on projects, etc.

What do you dislike most about this product?

I want to create forms that are not surveys.

What recommendations would you give to someone considering this product?

Workplace Live: To broadcast and record meetings. To meet with groups of people to share information, stories, updates and more.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Workplace from Meta

What is Workplace from Meta?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Data Quadrant Champion

Workplace from Meta Ratings

86 Likeliness to Recommend

96 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Workplace from Meta?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

News Feed A display of recent activity relevant to users. Can include notices, events, or work activities such as completed tasks, projects, or recently edited documents.

Chat Capabilities Chat connects everybody and brings rich functionality to messaging with the ability to create polls and surveys, send files, automate tasks or share location.

Live Video Capabilities Live video capabilities lets you create high-quality live events with features such as screen sharing, automatic captioning, Q&As, and live-stream metrics.

Instant Messaging Real-time, text-based communication between two or more people

Diversity and Inclusion Ensures everyone has an authentic voice and builds community at work, which includes the ability to add gender pronouns, skin-tones and name pronunciation.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Home Page A landing page that the user views upon launching the app. This may include announcements and the news feed, and may be customizable by the end user.

Virtual Floor Plans The app mimics a physical workspace setting by allowing users to enter virtual rooms.

Mobile App Android and iOS app that users can download.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Discussion Forums Users can create posts on a browseable message board. Other users can reply to the posts in an open-discussion conversation thread visible to other users.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Business Instant Messaging - Enterprise

Business Instant Messaging - Midmarket

Workplace from Meta Reviews

Dareck M.

Excellent capacity to publish.

Likeliness to Recommend

Pros

A natural choice for the Facebook generation.

Likeliness to Recommend

Pros

Cons

Ashley L.

To stream and record our large-scale meetings.

Likeliness to Recommend

Pros

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1
Since last award

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Feature Ratings

News Feed

Chat Capabilities

Live Video Capabilities

Instant Messaging

Diversity and Inclusion

Employee Directory

Home Page

Virtual Floor Plans

Mobile App

Employee Engagement

Discussion Forums

Vendor Capability Ratings

Quality of Features

Ease of IT Administration

Breadth of Features

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support