Workplace from Meta
8.9 /10

What is Workplace from Meta?

Workplace (sunsetting 2025) is a communication tool that connects everyone in your company, even if they’re working remotely. Use familiar features like Groups, Chat, Rooms and Live video broadcasting to get people talking and working together.

Company Details


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Awards & Recognition

Workplace from Meta won the following awards in the Business Instant Messaging - Midmarket category

Workplace from Meta Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Workplace from Meta.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Workplace from Meta?

1% Negative
4% Neutral
95% Positive

Pros

  • Respectful
  • Efficient Service
  • Trustworthy
  • Appreciates Incumbent Status

Feature Ratings

Average 83

Instant Messaging

88

Voice and Video Collaboration

84

Search

83

Notifications

83

File Sharing Collaboration

82

Granular Access Management

82

Task Management

81

Cross Platform Support

79

Document Collaboration

79

Integration With Productivity Tools

79

Screen Sharing

77

Vendor Capability Ratings

Average 83

Ease of IT Administration

85

Business Value Created

84

Usability and Intuitiveness

84

Ease of Implementation

83

Product Strategy and Rate of Improvement

83

Quality of Features

83

Ease of Data Integration

83

Availability and Quality of Training

83

Ease of Customization

82

Breadth of Features

82

Vendor Support

79

Workplace from Meta Reviews

Lisa C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

A Quality Communication Platform

Likeliness to Recommend

9 /10

What differentiates Workplace from Meta from other similar products?

Workplace by Meta is very user-friendly and has simple and familiar user interface which allows every user to use their features without any confusion and frustration. They have great chat capabilities and features. It is very easy to share the news with clients and customers. To do any sort of announcement is very feasible and easy.

What is your favorite aspect of this product?

Workplace by Meta brings groups of people together to share information and stories. Their chat app is pretty decent and elegant. It is a very large group meeting broadcast platform to manage everything. They have the best UI system because it is similar to Facebook and most familiar to most employees. Their newsfeed track is very good to keep track of everything including the company’s updates and team news.

What do you dislike most about this product?

Workplace by Meta does not have video meeting features and we have to perform everything through text and voice messages which are very frustrating. It does not integrate well with the third party and the organizations. There is no screen sharing capability and if we want to do any sort of live meeting or conference we cannot do it. It is not feasible for the old coworkers and customers. It sometimes causes time to sink at work.

What recommendations would you give to someone considering this product?

Workplace by Meta is recommended because it is very user-friendly and easy to manage.

Pros

  • Helps Innovate
  • Trustworthy
  • Efficient Service
  • Effective Service

Isabella G.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Easy to use and implement. Tech companies love it.

Likeliness to Recommend

10 /10

What differentiates Workplace from Meta from other similar products?

Workplace is so similar to Facebook itself that it requires little to no training at all. The chat and video conferencing features works great and can host up to 50 people at once, in case you need more than 50 people, you can integrate with any video platform (such as Zoom) and connect with it. The knowledge library works as an intranet and you can categorize the topics/contents, plus you can also manage access rights for each folder.

What is your favorite aspect of this product?

Similarity to Facebook. Companies with young people or people who are not techy-savy usually loves it.

What do you dislike most about this product?

The support is very weak. It takes days to get in contact with someone in the support team, however there are lots of content online about it, so most of the times you can fix it yourself.

What recommendations would you give to someone considering this product?

Workplace is very cheap given all the features and functionalities you will get.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Efficient Service
  • Less Effective Service
  • Less Generous

Rashid C.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Fabulous features for employee inclusiveness

Likeliness to Recommend

9 /10

What differentiates Workplace from Meta from other similar products?

Workplace from Meta is unique product as it has multiple employee inclusiveness and organizational integrity tools within one platform. There are certain features which other communication products doesn't have, like broadcasting of organizational announcements and news bulletin to all employees at once or can be shared to limited audience as per requirements. It has all the abilities of strong communication tool at one place as we can do chat, audio call, video call, conferencing, file sharing, webinars, and broadcasting all through one platform.

What is your favorite aspect of this product?

My favorite aspects are video conferencing and team collaboration tools in Workplace from Meta.

What do you dislike most about this product?

The excessive email notifications from irrelevant groups are sometimes annoying.

What recommendations would you give to someone considering this product?

It is a great communication and collaboration tool and big organizations can use it for multiple purposes and can enhance employee inclusiveness through this tool. Very much recommended for the people considering it.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Effective Service

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