What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Zoom Reviews
Nixon H.
- Role: Sales Marketing
- Industry: Other
- Involvement: Vendor Selection and Purchasing
Submitted Dec 2020
Excellent communication platform in organization
Likeliness to Recommend
What differentiates Zoom from other similar products?
It offers wide range of features like accepting many people to organize meeting at a time.
What is your favorite aspect of this product?
We can organize departmental meetings effectively in our organization.
What do you dislike most about this product?
Nothing I can dislike in this platform it works perfectly.
What recommendations would you give to someone considering this product?
I highly recommend the use of this tool for effective communication.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Not for Profit
- Involvement: Business Leader or Manager
Submitted Dec 2020
Powerful app for webinars, costs soon add up
Likeliness to Recommend
Pros
- Reliable
- Unique Features
- Performance Enhancing
- Enables Productivity
Cons
- Less Efficient Service
- Less Effective Service
- Less Caring
Please tell us why you think this review should be flagged.
Alisson L.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Dec 2020
Essential platform in times of quarantine
Likeliness to Recommend
What differentiates Zoom from other similar products?
Unlike many video calling software this is simpler to use from a school to business solution. Because of the quarantine, they have been looking for a more practical solution than Skype to be able to have a space where more than 300 people can enter a video conference and Zoom has been able to fulfill that requirement. Also Zoom is excellent with regard to video quality when you have a bad internet connection.
What is your favorite aspect of this product?
-Easy access to meetings. -Control to share screen with an incredible blackboard for live annotations. -Available on any platform. -Accesible price -Very sharp video quality even with poor internet connection. -Easy to share link to enter meetings. -It is not necessary to create an account if you want to enter a meeting by invitation by link.
What do you dislike most about this product?
-Audio problem with bad internet connection. -Mobile interface for the participants is a bit complex and old. -Does not have Voip -It is difficult to know who is speaking when there are many participants (even there is some kind of "miniature of who is speaking but sometimes it is confusing when many are speaking").
What recommendations would you give to someone considering this product?
If you want to hold a large-scale video conference, with a large number of viewers, then Zoom is your ideal solution since it has no connection problems and does not drop performance when there are many participants. The free version allows a certain large number of viewers so if you want to try this it is a good idea. As a meeting solution it is also permissible since it has a security that allows managing the permissions of who may or may not be in the video call.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
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