Zoom Logo Award Winner Product Badge
Zoom Logo Award Winner Product Badge
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

87

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

83

Application Share

82

Virtual Whiteboard

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Zoom Reviews

Gustavo N.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

VERSATILE AND HELPFUL ZOOM.

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

Zoom differs from other products because it synchronizes with the calendar where meeting participants have excellent audio and video quality, adapting to our needs.

What is your favorite aspect of this product?

My favorite aspect of Zoom is that it helped me in my organization because it is the best tool for group videoconferencing with video quality with innumerable features giving me very good results, the Zoom services can be connected with Corporate Streaming systems in the private network, , Zoom has free accounts with basic functions, but it also offers Pro, Business and Enterprise licenses for more advanced users, so it is worth using them, where we can use them on any device, helping us save our time and unnecessary travel expenses, increasing our productivity and development in the company.

What do you dislike most about this product?

Zoom is great because it allows me to develop excellent video calls and online meetings with tools and functions that make it special, in my experience and so far Zoom has worked well for me without any problems I consider Zoom to be lovely software.

What recommendations would you give to someone considering this product?

I recommend Zoom to anyone who wants to hold secure and reliable online meetings with advanced technology, providing a wonderful service and helping us from beginning to end, adapting to the needs of each user and providing great benefits, with quality video and audio they make it amazing software.

Pros

  • Acts with Integrity
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Neyrali A.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2020

Stable communication will always be present.

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom is a really fantastic platform, I would consider this platform to be one of the best for open communication in the video conferencing and online calling environment, however, one of the most notable features and that make this platform different from others, is that it has the ability to help create videoconferences with greater fluidity while maintaining the best possible video quality, therefore, this allows communication to unfold in a more comfortable environment for all participants.

What is your favorite aspect of this product?

I really like that Zoom offers me a perfect adaptation of the platform for my mobile devices. Currently, I use an iPad and my iOS phone, and on both devices the Zoom application is excellent, its agility to process all types of videoconferences, the perfect sending and receiving of messages and above all, the excellent stable connectivity, is what allows this App has such a good performance.

What do you dislike most about this product?

The only negative factor that needs to be mentioned about Zoom is its ability to send and receive documents or files. Sending files over the Zoom network is very slow. Sending becomes a little faster when no video conference is taking place, however, when a video conference is taking place, and trying to send some files to a specific person or a general group, the sending takes too long, considering that the files you are trying to send are not so heavy.

What recommendations would you give to someone considering this product?

Despite the low speed that Zoom offers when sending and receiving files, I still consider that it is a platform that is very worthwhile because it offers that perfect video quality and that fluidity that many companies need today. Zoom is one of the platforms that offers the best video quality. I would also recommend it because it is a platform that you can take everywhere, either from your cell phone or from a tablet, in the same way you will have a similar experience and stable communication will always be present.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Dick P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2020

Versatile for meetings and video calls.

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom is outstanding, in terms of its user interface it is simple and practical with the capacity so that users with little or no training can manipulate it while other similar ones are difficult to start.

What is your favorite aspect of this product?

Zoom is an effective application that I like. It keeps me in touch with my co-workers and clients through work meetings held from different places. Facilitates waiting rooms; As the organizer of my meetings, I can verify, verify or deny who can really participate. We can plan and organize meetings through computers or mobile phones by sending reminders for scheduled meetings, which is convenient if the option to change schedules or reschedule them is presented. It allows the use of the camera to work the images captured by webcam, this is achieved simply by adjusting the HD preference to use videos efficiently.

What do you dislike most about this product?

These are times where there are plenty of arguments to request the assistance of software, even more so in our work area for teleworking then, why not comment on this great application which is collaborative and extreme in its functions so that we have not had problems or situations about it while in use.

What recommendations would you give to someone considering this product?

I recommend Zoom for the variety of functions that it offers it is easy and simple to install it is optional to manage and run online meetings with coworkers from anywhere with its cloud-based platform the user assistance is satisfactory and direct 24/7.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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