


What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Zoom Reviews

Gustavo N.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2020
VERSATILE AND HELPFUL ZOOM.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom differs from other products because it synchronizes with the calendar where meeting participants have excellent audio and video quality, adapting to our needs.
What is your favorite aspect of this product?
My favorite aspect of Zoom is that it helped me in my organization because it is the best tool for group videoconferencing with video quality with innumerable features giving me very good results, the Zoom services can be connected with Corporate Streaming systems in the private network, , Zoom has free accounts with basic functions, but it also offers Pro, Business and Enterprise licenses for more advanced users, so it is worth using them, where we can use them on any device, helping us save our time and unnecessary travel expenses, increasing our productivity and development in the company.
What do you dislike most about this product?
Zoom is great because it allows me to develop excellent video calls and online meetings with tools and functions that make it special, in my experience and so far Zoom has worked well for me without any problems I consider Zoom to be lovely software.
What recommendations would you give to someone considering this product?
I recommend Zoom to anyone who wants to hold secure and reliable online meetings with advanced technology, providing a wonderful service and helping us from beginning to end, adapting to the needs of each user and providing great benefits, with quality video and audio they make it amazing software.
Pros
- Acts with Integrity
- Helps Innovate
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.

Neyrali A.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Nov 2020
Stable communication will always be present.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is a really fantastic platform, I would consider this platform to be one of the best for open communication in the video conferencing and online calling environment, however, one of the most notable features and that make this platform different from others, is that it has the ability to help create videoconferences with greater fluidity while maintaining the best possible video quality, therefore, this allows communication to unfold in a more comfortable environment for all participants.
What is your favorite aspect of this product?
I really like that Zoom offers me a perfect adaptation of the platform for my mobile devices. Currently, I use an iPad and my iOS phone, and on both devices the Zoom application is excellent, its agility to process all types of videoconferences, the perfect sending and receiving of messages and above all, the excellent stable connectivity, is what allows this App has such a good performance.
What do you dislike most about this product?
The only negative factor that needs to be mentioned about Zoom is its ability to send and receive documents or files. Sending files over the Zoom network is very slow. Sending becomes a little faster when no video conference is taking place, however, when a video conference is taking place, and trying to send some files to a specific person or a general group, the sending takes too long, considering that the files you are trying to send are not so heavy.
What recommendations would you give to someone considering this product?
Despite the low speed that Zoom offers when sending and receiving files, I still consider that it is a platform that is very worthwhile because it offers that perfect video quality and that fluidity that many companies need today. Zoom is one of the platforms that offers the best video quality. I would also recommend it because it is a platform that you can take everywhere, either from your cell phone or from a tablet, in the same way you will have a similar experience and stable communication will always be present.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.

Dick P.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2020
Versatile for meetings and video calls.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is outstanding, in terms of its user interface it is simple and practical with the capacity so that users with little or no training can manipulate it while other similar ones are difficult to start.
What is your favorite aspect of this product?
Zoom is an effective application that I like. It keeps me in touch with my co-workers and clients through work meetings held from different places. Facilitates waiting rooms; As the organizer of my meetings, I can verify, verify or deny who can really participate. We can plan and organize meetings through computers or mobile phones by sending reminders for scheduled meetings, which is convenient if the option to change schedules or reschedule them is presented. It allows the use of the camera to work the images captured by webcam, this is achieved simply by adjusting the HD preference to use videos efficiently.
What do you dislike most about this product?
These are times where there are plenty of arguments to request the assistance of software, even more so in our work area for teleworking then, why not comment on this great application which is collaborative and extreme in its functions so that we have not had problems or situations about it while in use.
What recommendations would you give to someone considering this product?
I recommend Zoom for the variety of functions that it offers it is easy and simple to install it is optional to manage and run online meetings with coworkers from anywhere with its cloud-based platform the user assistance is satisfactory and direct 24/7.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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