Zoom Logo Award Winner Product Badge
Zoom Logo Award Winner Product Badge
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

87

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

83

Application Share

82

Virtual Whiteboard

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Zoom Reviews

  • Role: Consultant
  • Industry: Transportation
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Dec 2020

A basic necessity to do business in our day.

Likeliness to Recommend

10 /10

Pros

  • Continually Improving Product
  • Enables Productivity
  • Unique Features
  • Saves Time

Akari K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2020

Better relationships with work teams and clients.

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

Zoom differs from other software’s as it accommodates a maximum of 1000 video participants and 49 videos on screens, while others do not allow those capabilities.

What is your favorite aspect of this product?

I like this software as it offers online video calls via web and mobile devices and PC. With regard to videoconferencing, it allows the participation of up to 500 people and up to 1000 viewers. It is excellent for organizing unlimited meetings with different workgroups. It is easy and practical to share screen and view the requested orientations in videoconferences with work teams I can record lectures made, as well as immediately transcribe very useful and necessary to reproduce them the number of times I want, it favors taking notes, remembering details, purposes and agreements. Allows you to share video conference files from the phone while in a meeting. Make it easy to use the whiteboard feature on your phone to write comments with teammates on a point of interest. Offers simultaneous video chat system to discuss issues, discuss concerns privately with team members.

What do you dislike most about this product?

The function of the chat system is sometimes a bit unstable during meetings.

What recommendations would you give to someone considering this product?

I recommend Zoom is useful and profitable to work with large work teams, even more so when it is necessary to work remotely, it is compatible with all devices to connect from anywhere.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Amaya A.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2020

Better relationships with work teams and clients.

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom differs from other platforms in that it is useful for large companies with frequent meetings, the maximum number of participants for a meeting is 100 for the free plans and 1000 for the paid plan.

What is your favorite aspect of this product?

I like this app for the following reasons: It is easy to use its access and configuration system does not require a lot of expertise when I meet remotely with teams and clients. I love it because I can share my desktop completely, window or any part that you select in the same way I can do it from my phone is very practical. I am pleased with the way in which he collaborates in group meetings from anywhere that allows me to share with the work teams of the rest of the areas of the organization. I like Zoom allows me to have control of the audio and video system of the work groups, it facilitates the visualization of surveys and whiteboards to interact and monitor the chat box when questions, doubts and contributions arise, it keeps me activated in my functions. Something that I love about this platform is that it has the particularity of allowing me to record online meetings in MP4 and M4A video formats through my mobile device, which is useful for future reference.

What do you dislike most about this product?

This software makes me a bit uncomfortable, but it is a situation that also happens with other cloud-centric software’s, if the Internet connection is not adequate this presupposes a freezing or interruption problem, which represents an inconvenience that causes the loss of essential details.

What recommendations would you give to someone considering this product?

I recommend Zoom is a great and interesting application, useful and profitable to work with large work teams, even more when there are members who work remotely. It is appropriate for its compatibility with all devices to connect from anywhere. It is the perfect one to clarify, discuss, contribute aspects individually with colleagues from work teams from anywhere, allowing visual communication of what is required easily and.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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