Zoom Logo Award Winner Product Badge
Zoom Logo Award Winner Product Badge
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

87

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

83

Application Share

82

Virtual Whiteboard

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Zoom Reviews

Jane A.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2020

Best in video conferencing matters

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

It can be accessed even from a mobile device and this ensures that you wont miss any virtual event just because you are not near a computer.

What is your favorite aspect of this product?

Its simple to use and does not have much issues and problems in setting up and using it in any organization. Accommodates even up to 250 participants and this brings convenience in its usage at all times. Supports clear and audible video calls that ensure everyone is able to follow up and hear the proceedings well.

What do you dislike most about this product?

The basic version has a limitation on number of participants necessitating for a upgrade in case of a huge corporation is using it.

What recommendations would you give to someone considering this product?

It has a simple user-interface and it will improve the way you communicate and ensure that its smooth and you are able to hold online and any virtual event easily.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Carmen R.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2020

Immediate connection around you with Zoom

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

The main feature that Zoho Social was selected for social media management is for the features they offered at a lower cost.

What is your favorite aspect of this product?

This tool allows you to keep any social media in the same place without having to manage them individually. Zoho Social offers great features in a single platform so you can do everything you need with social channel management at a lower cost than the competition. The best thing about this platform is that I can make the same post on all social channels without having to do it one by one manually. There are endless features that allow a deep analysis of how the information shared on the company's social networks is developing.

What do you dislike most about this product?

Many of the currently existing social networks still need to be integrated, I do not deny that those that are most important in the market today are included, however it would also be a good option to continue expanding. Sometimes it is confusing to be able to navigate between the different channels, it is a bit frustrating but as time goes by you will get used to it, although that aspect should improve.

What recommendations would you give to someone considering this product?

This platform can easily help with campaigns on social networks and thus be able to attract potential clients. In addition, it is very simple to be able to have control of all the social networks of the company including the traffic of people of each social channel, thus being able to search for patterns of what people might like the most.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Ale M.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2020

Quality in videoconferencing

Likeliness to Recommend

7 /10

What differentiates Zoom from other similar products?

Among some of its differences towards other software are: Make video calls of up to 100 participants in its free mode, although without paying any cost they are limited to only 40 minutes. Allows screen sharing and joining from a phone line in voice version, desktop and application sharing, or call recording.

What is your favorite aspect of this product?

The increase in its use has been higher during the months of confinement, that is, I have clung a lot to zoom because it is a high-definition application with which you can find a free version and a paid version that allows up to 1000 participants and No time limit, unlike the free one that allows videoconferences of maximum 40 minutes. From its free version it has great tools, such as HD videoconferencing, speaker view, gallery view or screen, it even has desktop and application sharing.

What do you dislike most about this product?

It is good software

What recommendations would you give to someone considering this product?

GoToMeeting has a monthly price of $ 12. If we want to test it beforehand, we can access its platform and test it for free for 14 days. For videoconferences, it allows up to 150 people if we have a Professional plan, and can reach up to 250 if we have a Business plan, being compatible with high resolution videos. In conclusion: Gotomeeting in all its versions will allow us to personalize the meetings. Its synchronization with Google Calendar is great and being able to configure a reminder so that we do not forget it is very advantageous for days of hard work.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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