Zoom Logo Award Winner Product Badge
Zoom Logo Award Winner Product Badge
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

87

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

83

Application Share

82

Virtual Whiteboard

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Zoom Reviews

Edger L.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2020

Zooming video calls to optimal with Zoom

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom has tablet, mobile and PC capabilities. It's all free to sign up and start undertaking tasks with it.

What is your favorite aspect of this product?

The way it was easy to implement and use was the first thing to like about Zoom. Availability of the free version is another best thing that I give kudos.

What do you dislike most about this product?

Disconnecting video calls after 40 minutes is what I really dislike, for the free version.

What recommendations would you give to someone considering this product?

To be considerate on both the source of the finance and the video conferencing requirements.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nathali C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2020

Excellent Software for giving and receiving virtua

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

ZOOM is unique in its style, In recent months, due to the current situation of Covid-19 Zoom, it has been TOO useful for me, since I teach a series of courses in digital marketing development and I do it in person because I have always trusted in the effectiveness of this style of teaching more than online, but since you have to stay safe I decided to use zoom, a tool that I use for video conferencing and communication in general, now I use it to teach classes and I solved that work problem and I am quite comfortable with the results.

What is your favorite aspect of this product?

The video conference quality offered by zoom is extraordinary, they are stable and of excellent audio and video quality. Particularly I use zoom to teach some courses or marketing development classes, Zoom facilitates the action of giving virtual classes with its option of dedicated video and very similar to a classroom, this type of virtual room is very easy to create, you just follow the steps and that's it, it will give you a link and you will proceed to share it with the students or people who want to receive the course, this platform is very stable, I can also integrate the use of virtual sheets to better explain the topic to be discussed .. I really like this option of Zoom and more in the current day to day that we have to keep ourselves safe.

What do you dislike most about this product?

I have carefully analyzed my experience in Zoom and I have not got any reason why there is something on this platform that I dislike, it is stable, reliable, fluid and safe. Sometimes I have the odd frequency drop, that is, a small obstacle that distorts the image but nothing serious, it has always worked excellently well for me. It is a very good platform with excellent attributes.

What recommendations would you give to someone considering this product?

If you, like mine, need to send information, teach classes or knowledge to a series of people and you are willing to learn about great software and a great platform, then look no further and use zoom, in my opinion it is the best video software market conference.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Alex W.

  • Role: Industry Specific Role
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2020

Screen sharing with Zoom Meetings

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom imposes a high limit of 40 minutes to make a free video call. Call made by Zoom are encrypted, although it doesn't encompass end-to-end encryption.

What is your favorite aspect of this product?

With free account, I am able to get everything encompassed on its capabilities. Live streaming, call recording and presentations are among the best things.

What do you dislike most about this product?

I slightly dislike how i am forced to hang up after 40 minutes while making free video calls.

What recommendations would you give to someone considering this product?

To use Zapier if they want to connect Zoom with multiple internal services.

Pros

  • Reliable
  • Friendly Negotiation
  • Helps Innovate
  • Continually Improving Product

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