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Zoom Video Communications, Inc.

Zoom

Composite Score

8.9 /10

CX Score

9.1 /10

4040 Reviews Write a Review

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What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details

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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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2025 Data Quadrant Champion

Latest Award, 2025

3 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2025

2 Top Rated Capabilities

5 Top Rated Features

2024

5 Top Rated Capabilities

7 Top Rated Features

2023

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

9 Top Rated Features

2022

Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative

4% Neutral

94% Positive

Pros

Respectful
Reliable
Helps Innovate
Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Keyboard Mouse Control

Application Share

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Zoom Reviews

Maria F.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2020

Excellent zoom choice for video communication.

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom differs from the others for the style of its interface and the quality of the service it offers, the premium version is quite good and accessible, the audio and video quality is quite high, I consider that this is its most differential factor.

What is your favorite aspect of this product?

Today in the market there are many alternatives of platforms for video communication and one of the best in my opinion is ZOOM is an excellent tool for conducting video conferences to online classes through its tool called school space, this application is charming and very popular today for the excellent quality of video calls and conferences that it provides with excellent image stability without having any type of low frequency unless you have network connection problems, zoom I really love it for the fact that you can create a virtual meeting room where you can add more than 50 people, all without losing the quality it offers.

What do you dislike most about this product?

I say this as a recommendation in the Zoom section of "Classroom" it would be great if it integrated a task section, that is, it would have to integrate a hybrid cloud to be able to maintain all the content and obviously have a very good security to protect All the information provided, I only have that by way of constructive criticism.

What recommendations would you give to someone considering this product?

Lately I have had a lot of work and meetings with clients for web development and Zoom has made it much easier for me to communicate with my boss and clients. It should be noted that Zoom is very essential for me since through this platform I can obtain more information about the reactions of the people with whom I have communication, so I get a better interpretation about what they like or don't like about my services. I highly recommend her.

Pros

Helps Innovate
Continually Improving Product
Unique Features
Efficient Service

Role: Industry Specific Role
Industry: Consulting
Involvement: Initial Implementation

Validated Review

Anonymous Reviewer

Submitted Jul 2020

Good quality video and multiple user capabilities.

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Enables Productivity
Security Protects
Reliable

Alice A.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2020

Zoom is by far the best meeting platform!

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom is probably one of the best meeting platforms available currently. It has the highest functionality when it comes to video and audio conferencing and it has a large variety of capabilities concerning how you can interact with your meeting guests. It definitely stands out from the rest.

What is your favorite aspect of this product?

One of my favorite aspects of this product is kind of silly but I really enjoy the fact that you can change your background screens any image you have saved on your computer which can add a fun aspect when you have daily internal meetings.

What do you dislike most about this product?

I honestly don’t really dislike anything about zoom. I heard that there was some security breaches at a certain point not to long ago but I know that zoom recently updated their platform to have higher security specs.

What recommendations would you give to someone considering this product?

Well there are free and different versions of video conferencing platforms available, zoom just is the best of the best. Nothing else will compare, and if you’re not ready to move to a business platform with them, they do have some minimal free capabilities as well.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Zoom

What is Zoom?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2022 Data Quadrant Champion

Zoom Ratings

89 Likeliness to Recommend

1 Since last award

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Zoom?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Instant Messaging Real-time, text-based communication between two or more people

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zoom Reviews

Maria F.

Excellent zoom choice for video communication.

Likeliness to Recommend

Pros

Good quality video and multiple user capabilities.

Likeliness to Recommend

Pros

Alice A.

Zoom is by far the best meeting platform!

Likeliness to Recommend

Pros

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TeamViewer Remote

1
Since last award

Feature Ratings

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Keyboard Mouse Control

Application Share

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support