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Zoom Video Communications, Inc.

Zoom

Composite Score

8.9 /10

CX Score

9.1 /10

4037 Reviews Write a Review

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What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details

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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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2025 Data Quadrant Champion

Latest Award, 2025

3 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2025

2 Top Rated Capabilities

5 Top Rated Features

2024

5 Top Rated Capabilities

7 Top Rated Features

2023

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

9 Top Rated Features

2022

Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative

4% Neutral

94% Positive

Pros

Respectful
Reliable
Helps Innovate
Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Keyboard Mouse Control

Application Share

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Zoom Reviews

Gina R.

Role: Finance
Industry: Education
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Jul 2020

Excellent Tool for educational applications

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Simplicity, quality

What is your favorite aspect of this product?

Effective tool for teaching

What do you dislike most about this product?

Nothing at this time

What recommendations would you give to someone considering this product?

Consider all possible uses

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Samuel L.

Role: Information Technology
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2020

Easy and useful use.

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

Zoom differs from other systems in that it makes it much more important to maintain stable communication and that is essential for your software and in addition to this it makes it easier to invite people just by sending them the link, they can connect to the room and in turn create a private room to connect to newspapers, nowadays it is much more relevant to stay connected.

What is your favorite aspect of this product?

I love zoom because it allows me to communicate with all my coworkers and in this way increase the ability to start projects and be able to finish them, I am happy because now more than anything communication is needed and it allows me to keep my workhome process totally stable I am happy because it worked in a totally amazing way, in addition to the fact that it is possible to be in constant communication and allows us to connect quickly and easily.

What do you dislike most about this product?

I have no problem with zoom at all, it seems to me a very good system and different from the others, however improving the servers and offering solutions in updates that allow optimizing the service would be excellent, in addition to downloading the zoom system makes it a little complicated in the machine due to circumstances freezes fixing that problem would be perfect.

What recommendations would you give to someone considering this product?

I recommend the zoom service to all users because it fulfills its services and it is simple, no prior knowledge is needed, it is only to start the system and automatically start a video conference, it allows us with a link to share the users we want to enter The room is totally simple, easy and useful tools.

Pros

Unique Features
Efficient Service
Effective Service
Client Friendly Policies

Jennifer Blankenship M.

Role: Industry Specific Role
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2020

Allowed us to stay in business during COVID19!

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

So many others are used for telehealth/medicine purposes, but not all have the features and capabilities that make it helpful and effective in working with children with attention and/or behavioral needs, which is what we use it for! The white board, screen share, and mouse controls as well as all of the facilitator controls available (even giving a virtual high five/thumbs up) make it awesome for what we need.

What is your favorite aspect of this product?

Hands down, the facilitator controls is SOOOO useful!! Especially the breakout rooms feature for social skills groups that we offer.

What do you dislike most about this product?

Nothing really.. I haven't really had any negative experiences at all unless my wifi becomes unstable.

What recommendations would you give to someone considering this product?

Really get to know the facilitator controls and all they offer! They are great!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Zoom

What is Zoom?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2022 Data Quadrant Champion

Zoom Ratings

89 Likeliness to Recommend

1 Since last award

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Zoom?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Instant Messaging Real-time, text-based communication between two or more people

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zoom Reviews

Gina R.

Excellent Tool for educational applications

Likeliness to Recommend

Pros

Samuel L.

Easy and useful use.

Likeliness to Recommend

Pros

Jennifer Blankenship M.

Allowed us to stay in business during COVID19!

Likeliness to Recommend

Pros

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TeamViewer Remote

1
Since last award

Feature Ratings

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Keyboard Mouse Control

Application Share

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support