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Zoom Video Communications, Inc.

Zoom

Composite Score

8.9 /10

CX Score

9.1 /10

4037 Reviews Write a Review

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What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details

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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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2025 Data Quadrant Champion

Latest Award, 2025

3 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2025

2 Top Rated Capabilities

5 Top Rated Features

2024

5 Top Rated Capabilities

7 Top Rated Features

2023

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

9 Top Rated Features

2022

Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative

4% Neutral

94% Positive

Pros

Respectful
Reliable
Helps Innovate
Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Keyboard Mouse Control

Application Share

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Zoom Reviews

Gokulhesh K.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

any meeting served as a purpose but fell short

Likeliness to Recommend

6 /10

What differentiates Zoom from other similar products?

Zoom differentiates itself with its ease of use, reliability, and scalability for video conferencing. Its features include breakout rooms, virtual backgrounds, and HD video. Zoom integrates seamlessly with various platforms and offers robust security options. Its wide adoption in education, business, and personal use highlights its flexibility and user-friendly design.

What is your favorite aspect of this product?

one standout aspect of Zoom is its flexibility—features like breakout rooms and integrations make it adaptable for education, business, or casual calls. It's like a digital Swiss Army knife for communication.

What do you dislike most about this product?

but some users have expressed frustrations with Zoom's occasional connectivity issues or limits on free plan features like meeting duration and participant count. Balancing cost and functionality can be tricky for some.

What recommendations would you give to someone considering this product?

Consider Zoom for its reliability, user-friendly interface, and versatile features like breakout rooms and virtual backgrounds. Ensure it fits your needs regarding meeting size and duration. Test its compatibility with your devices and internet. Familiarize yourself with security settings to protect your meetings. Evaluate paid plans for additional benefits.

Pros

Reliable
Performance Enhancing
Inspires Innovation
Saves Time

Cons

Leverages Incumbent Status
Slower Product Innovation
Less Effective Service

Amine B.

Role: Operations
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

My experience with Zoom

Likeliness to Recommend

7 /10

What differentiates Zoom from other similar products?

Zoom stands out for its exceptional ease of use, reliability, and high-quality video/audio, along with unique features like breakout rooms and virtual backgrounds. It also supports large-scale meetings and hybrid collaboration better than many competitors

What is your favorite aspect of this product?

My favorite aspect of Zoom is its seamless and intuitive user experience, which makes joining, hosting, and managing meetings effortless for users of all tech levels.

What do you dislike most about this product?

One of the most frustrating aspects of Zoom is its occasional instability with updates, where new features or patches sometimes introduce bugs—like audio glitches or sudden crashes—disrupting meetings unexpectedly.

What recommendations would you give to someone considering this product?

Before committing, test Zoom’s free plan to ensure it meets your needs for stability, features (like breakout rooms), and integration with your workflow—especially if you host frequent large or professional meetings

Pros

Helps Innovate
Reliable
Enables Productivity
Security Protects

rishabh m.

Role: Operations
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2025

Reliable & Feature-Rich Video Conferencing Tool

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zooms stability, scalability and seamless cross platform support makes it a standout choice compared to its competitors.

What is your favorite aspect of this product?

Its one of my favorite aspect is even the user in low bandwidth but it would certainly not let your video conferencing interrupts as well as its UI is just phenomenal for new users as well.

What do you dislike most about this product?

The free trial version has quite limited meeting duration which can be frustrating sometimes.

What recommendations would you give to someone considering this product?

Zoom is an excellent choice for someone looking for quite flexible, reliable, easy to use and feature rich video conferencing tool. However it as different plans so choose plans wisely before opting as per your needs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Zoom

What is Zoom?

Company Details

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Awards & Recognition

2025 Data Quadrant Champion

2022 Data Quadrant Champion

Zoom Ratings

89 Likeliness to Recommend

1 Since last award

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Zoom?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Instant Messaging Real-time, text-based communication between two or more people

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zoom Reviews

Gokulhesh K.

any meeting served as a purpose but fell short

Likeliness to Recommend

Pros

Cons

Amine B.

My experience with Zoom

Likeliness to Recommend

Pros

rishabh m.

Reliable & Feature-Rich Video Conferencing Tool

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Keyboard Mouse Control

Application Share

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support