Zoom Logo Award Winner Product Badge
Zoom Logo Award Winner Product Badge
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

87

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

83

Application Share

82

Virtual Whiteboard

82

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Zoom Reviews

Dewang S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Reliable and User Friendly

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

I feel Zoom stands out for its reliability and consistent video/audio quality, even with large groups or weaker internet connections.

What is your favorite aspect of this product?

My favorite aspect of Zoom is how easy it is to use, you can join or host a meeting with just a couple of clicks, no tech hassle.

What do you dislike most about this product?

One small thing I dislike is that chat messages disappear when you leave the meeting, unless saved manually.

What recommendations would you give to someone considering this product?

I would recommend to get familiar with the environment first before setting up any meeting, so that it gets easier to be in control during any meet.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

Steph H.

  • Role: Consultant
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Great video conference software

Likeliness to Recommend

7 /10

What differentiates Zoom from other similar products?

Has more features

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

The application can be difficult to open sometimes

What recommendations would you give to someone considering this product?

It is a good product I would recommend

Pros

  • Client's Interest First
  • Friendly Negotiation
  • Helps Innovate
  • Continually Improving Product

Onisobuana S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

Flexible, Reliable and Functional

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Its consistently smooth performance and feature depth. While many platforms cover the basics, Zoom goes further with things like robust breakout rooms, remote support capabilities, customizable webinars, and strong event hosting tools. It’s also intuitive and easy to use, even for people who aren’t tech savvy, which makes it accessible for everything like casual meetings, large-scale business and educational use. compared to competitors, zoom offers a more well-rounded experience without overwhelming users

What is your favorite aspect of this product?

its versatility: works well for everything from casual chats to large webinars and virtual events, it's strong integration options to connect with tools like Slack, Google Calendar, and Microsoft Outlook, its user-friendly interface, and tis reliable call quality...meetings are generally smooth, even with large groups or slower internet connections.

What do you dislike most about this product?

What I dislike most about zoom is that some of its most useful features like cloud recording, advanced admin controls, and larger meeting capacities are locked behind paid plans. For smaller teams or individuals on a budget, that can be limiting. Also, the desktop app can feel a bit heavy at times, and updates are frequent, which occasionally interrupts workflow. While it’s packed with features, not all of them are easy to discover unless you dig through the settings.

What recommendations would you give to someone considering this product?

If you’re considering Zoom, it’s a great choice for reliable video calls, especially if you need features like breakout rooms, screen sharing, or remote support. It’s easy to use and scales well for both small meetings and large events. Just be aware that some advanced tools are only available on paid plans, so think about your needs and whether the free version is enough or if an upgrade makes sense for your use case.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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