Zoom Video Communications, Inc.

Zoom

Composite Score

8.9 /10

CX Score

9.1 /10

3929 Reviews Write a Review

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What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details

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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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2025 Data Quadrant Champion

Latest Award, 2025

3 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2025

2 Top Rated Capabilities

5 Top Rated Features

2024

5 Top Rated Capabilities

7 Top Rated Features

2023

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

9 Top Rated Features

2022

Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative

5% Neutral

93% Positive

Pros

Respectful
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 86

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Keyboard Mouse Control

Application Share

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Zoom Reviews

Keitumetse Kgomotso M.

Role: Finance
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Good product

Likeliness to Recommend

7 /10

What differentiates Zoom from other similar products?

The direct messaging system within a session. It’s ability to host big events and webinars

What is your favorite aspect of this product?

The webinar hosting

What do you dislike most about this product?

Usability of features. Navigating the software is not easy

What recommendations would you give to someone considering this product?

Understand your teams needs and see how best to integrate. Also training of capabilities of the software

Pros

Reliable
Efficient Service
Effective Service
Caring

Cons

Less Inspiring
Charges for Enhancements

Oluwatobi A.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Easy to use and a must have.

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

User-friendly interface.

What is your favorite aspect of this product?

End-to-end encryption makes everything discusses during meetings secured.

What do you dislike most about this product?

Its reliability - there has never being a problem with Zoom since I started using it.

What recommendations would you give to someone considering this product?

Get it. It is cost effective.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Kathryn L.

Role: Information Technology
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Zoom is most things video conferencing should be.

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Quality of features. Zoom simply manages to do most things better than most alternatives. It offers the best in-meeting collaboration tools and has now made it possible to execute minor tasks and workflows before, during and after video meetings using artificial intelligence.

What is your favorite aspect of this product?

The biggest appeal for Zoom in my opinion, is the simplicity of the software itself and how intuitive the user interface is , on mobile phones and on desktop computer . This is the reason why almost everyone finds it easy to use Zoom for video conferencing purposes, not minding the technological savviness of the individual.

What do you dislike most about this product?

Occasionally, I do experience lagging audio and video when I am part of large sized meetings which includes tens of participants, especially when I make use of screen sharing and video conferencing at the same time.

What recommendations would you give to someone considering this product?

Although, I have not used every single video conferencing software that exists across the world, I am of the belief that Zoom is the best software for video conferencing that I have used. Therefore, I am happily recommending this software.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Zoom

What is Zoom?

Company Details

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Awards & Recognition

2025 Data Quadrant Champion

2022 Data Quadrant Champion

Zoom Ratings

90 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Zoom?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Instant Messaging Real-time, text-based communication between two or more people

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zoom Reviews

Keitumetse Kgomotso M.

Good product

Likeliness to Recommend

Pros

Cons

Oluwatobi A.

Easy to use and a must have.

Likeliness to Recommend

Pros

Kathryn L.

Zoom is most things video conferencing should be.

Likeliness to Recommend

Pros

Most Popular Zoom Comparisons

Microsoft Teams

Google Meet

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GoTo Meeting

Adobe Connect

TeamViewer Remote

Feature Ratings

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Keyboard Mouse Control

Application Share

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support