Zoom Logo Award Winner Product Badge
Zoom Logo Award Winner Product Badge
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

84

Instant Messaging

83

Keyboard Mouse Control

83

Application Share

82

Virtual Whiteboard

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

80

Vendor Support

79

Zoom Reviews

Liutauras A.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Fantastic product

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom has the best video and audio quality format form other similar products

What is your favorite aspect of this product?

It allows the host to control the meeting room and invite or remove any member. To share ideas and business information

What recommendations would you give to someone considering this product?

It's cheap to use and it has a user-friendly interface and accessible at any time it is need to be used.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jitendra S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2025

Connecting People Anywhere

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom consistently delivers clear audio and video, even when the internet connection isn't strong. Unlike some other apps, it works better in situations with slower internet, causing less delay and more stable connections. This is especially useful for global teams, especially those in remote or less-connected areas.

What is your favorite aspect of this product?

I really like how flexible Zoom is when it comes to setting up meetings. You can record meetings, share your screen, and easily mute or unmute people. This makes it simple to adjust things based on the type of meeting, whether it's a casual conversation or a more formal presentation.

What do you dislike most about this product?

One thing I don't like about Zoom is that it can get tiring after a long time. Being on camera for hours or being in constant meetings can be mentally exhausting. While Zoom has great features, it would be nice if there were more ways to make it less tiring, like better ways to take breaks or interact.

What recommendations would you give to someone considering this product?

Zoom isn't just for video calls. It is a complete tool for working together. If you're thinking about using it, I suggest checking out features like breakout rooms, screen sharing, and how it connects with other tools you use. Getting familiar with these features will make your meetings more effective and help you get more done.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Paras S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Remote Team Collaboration

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

I find it most valuable for remote communication with my team , its ability to handle large scale virtual meetings with minimal latency is a major advantage. With comparison to other similar platforms, it offers robust features like breakout rooms and multiple screen sharing which are incredibly useful for collaborative coding sessions and team brainstorming.

What is your favorite aspect of this product?

My favorite aspect of this product is its multiple sharing of screen, which is particularly beneficial during pair programming or when reviewing code as team members can compare environment and workflows in real time. the clarity of the audio and video combined with the option to record sessions ensures that important discussions and problem solving processes can revisited when needed.

What do you dislike most about this product?

It is resource heavy , especially when we have running on devices already burdened by development tools. Additionally the free plan 40-minutes time limit for group meetings can disrupt productivity.

What recommendations would you give to someone considering this product?

I will recommend the product but evaluate the team strength and usages . Ensure the system has sufficient resources to run zoon alongside the development environment. Explore security options like end to end encryption and waiting rooms to keep sensitive project discussions secure.

Pros

  • Inspires Innovation
  • Caring
  • Respectful
  • Client Friendly Policies

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