Zoom Video Communications, Inc.

Zoom

Composite Score

8.9 /10

CX Score

9.1 /10

3929 Reviews Write a Review

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What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details

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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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2025 Data Quadrant Champion

Latest Award, 2025

3 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2025

2 Top Rated Capabilities

5 Top Rated Features

2024

5 Top Rated Capabilities

7 Top Rated Features

2023

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

9 Top Rated Features

2022

Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative

5% Neutral

93% Positive

Pros

Respectful
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 86

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Keyboard Mouse Control

Application Share

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Zoom Reviews

Nidhi s.

Role: Human Resources
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Reliable cloud based video conferencing platform

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom gives a better audio and video feature if compared with other. No lagging and video stuck problem occurs. Great user experience

What is your favorite aspect of this product?

Integration with calendar is my favorite aspect. I can easily schedule Zoom meeting directly with other calendar application.

What do you dislike most about this product?

Not much. But sometimes I may face difficulty in sharing screen if using mobile application of Zoom.

What recommendations would you give to someone considering this product?

Zoom is a good product. You can definitely go for it for your professional calls and meeting. It gives a great user experience.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Gulsan P.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

More power for hosts and moderators

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Gives meeting hosts full power over the people who are attending, which improves security and management.

What is your favorite aspect of this product?

To keep things running smoothly in big meetings, hosts need to be able to easily mute, remove, or control people.

What do you dislike most about this product?

Some new users find it hard to get used to all the settings at first.

What recommendations would you give to someone considering this product?

Great for meeting hosts and managers who need to make sure everyone follows the rules.

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Unique Features

Aanchal A.

Role: Sales Marketing
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Meet my personal / work video conferencing needs

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom is just more reliable than most other video conference options out there. It offers high video and audio capabilities during conference calls and its ability to work well under low bandwidth environments helps me experience smooth communication. I have also never experienced any downtime situation with Zoom and this only makes it more likeable..

What is your favorite aspect of this product?

One of the major reasons why a lot of professionals use Zoom in my opinion, is due to how easy to use the software is. It doesn't matter whether the users technical expertise is high or low , Zoom can be used comfortably for video meetings by anyone who can surf the internet. This ease of use across mobile and desktop interface is my favourite aspect of my overall Zoom experience.

What do you dislike most about this product?

There was something called Zoom bombing , a few years ago, which involved unauthorized persons gaining access to meetings and disrupting them. This no longer happens as far as I know, but there are still concerns around the data privacy policies of Zoom. Also, customisations of layouts and backgrounds during Zoom video meetings is limited.

What recommendations would you give to someone considering this product?

For smooth video conferencing calls with low barrier of entry for new and inexperienced users , Zoom is a major option to consider.

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Zoom

What is Zoom?

Company Details

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Awards & Recognition

2025 Data Quadrant Champion

2022 Data Quadrant Champion

Zoom Ratings

90 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Zoom?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Instant Messaging Real-time, text-based communication between two or more people

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zoom Reviews

Nidhi s.

Reliable cloud based video conferencing platform

Likeliness to Recommend

Pros

Gulsan P.

More power for hosts and moderators

Likeliness to Recommend

Pros

Aanchal A.

Meet my personal / work video conferencing needs

Likeliness to Recommend

Pros

Most Popular Zoom Comparisons

Microsoft Teams

Google Meet

Webex Meetings

GoTo Meeting

Adobe Connect

TeamViewer Remote

Feature Ratings

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Keyboard Mouse Control

Application Share

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support