Zoom Logo Award Winner Product Badge
Zoom Logo Award Winner Product Badge
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

84

Instant Messaging

83

Keyboard Mouse Control

83

Application Share

82

Virtual Whiteboard

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

80

Vendor Support

79

Zoom Reviews

Gaurav S.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

User friendly video conferencing platform

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

High quality of audio-video feature and breakout rooms makes it different from other similar products.

What is your favorite aspect of this product?

Hosting a quick meeting and robust feature like screen sharing is my favourite aspect of this product.

What do you dislike most about this product?

Nothing much but it has limited option to choose meeting background.

What recommendations would you give to someone considering this product?

For best experience, go for stable Internet connection and explore all its unique feature such as screen sharing , quick meeting launch , whiteboard.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mudassar H.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

The Quintessential Partner in Office Collaboration

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom meetings is an amazing collaborative platform that allows to interact with peers not only inside the organization but with clients, customers, and vendors outside the organization as well.

What is your favorite aspect of this product?

The ease of scheduling meetings and conducting them effectively with live video and audio feeds along with screen presentations is what I like most about Zoom Meetings Solution.

What do you dislike most about this product?

The quality of the output should have been increased as its really a very old application and till the date many chances could have been done to make the application better.

What recommendations would you give to someone considering this product?

Recommended tool for quick collaboration with good audio video output.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Ravi s.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

My New Virtual Office BFF

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom has basically become my second home. I mean, I’ve spent more time on Zoom than on my actual couch this year. It’s so reliable, it feels like the coworker who always shows up on time (even if my internet doesn’t). The video quality is great—so good, it even picks up my dog crashing my meetings

What is your favorite aspect of this product?

My favorite feature? The mute button. It’s like a magic wand for silencing chaos—no one hears my neighbor’s construction noises or my blender mid-smoothie. And don’t even get me started on virtual backgrounds—I’ve attended meetings from space, a tropical beach, and Hogwarts.

What do you dislike most about this product?

Downside? Let’s just say "You’re on mute" is now my most used phrase. And breakout rooms? They’re like virtual group projects—awkward at first, but surprisingly productive.

What recommendations would you give to someone considering this product?

If you need to work, chat, or accidentally leave your camera on while eating snacks, Zoom’s got you covered. Just remember, pants are optional

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Effective Service

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